Associate Claims null

About AIA Malaysia

AIA Group Limited, often known as AIA, is a Hong Kong-based multinational insurance and finance corporation. In Malaysia, AIA has become a leading insurance with 17,000 insurance agents (known as life planners) and Public Bank's over 250 branches in Malaysia.

Your role

As an Associate Claims at AIA Malaysia, you will be responsible for the following roles:

• Responsible for assessing and paying outpatient and inpatient hospitalization claims.
• Responsible for reviewing and paying cases that exceed authority limits.
• Meet department and individual quality targets, turnaround time, and productivity benchmarks.
• Ensure all special account policy is attended to and resolved within the agreed timeline.
• Communicate closely with the 24/7 contact center and ensure emails are responded timely.
• Assisting team members within the team as and when required.   
• Assist in general administration and any special allocated tasks as and when required.
• Seek to understand rationale with facts for better claims analysis.

Training & development

AIA has some learning centers such as AIA Leadership Centre, AIA Elite Academy, and AIA Premier Academy. Each learning has its own goals. AIA also provides comprehensive training to succeed in your roles. In the beginning, the new employees will get an onboarding section to learn company values and culture. For this position, you will be trained in after-sales support to policy-related administrative processes such as new business, renewals, and change requests from individual policyholders for the Hong Kong Market. As mentioned in the video, AIA provides clear guidance for you to be a successful employee in your role.

Compensation & benefits

Besides a main salary, AIA Malaysia will also provide the following benefits:

• Bonus
• Medical Insurance
• Decent incentives
• AIA Vitality offerings

Career progression

AIA provides a wide range of career development for employees. You can move up to the next career ladder if you have excellent performance and dedication to the employer. The next career path is senior staff to manager level.

Work-life balance

AIA strives to keep employees' work-life balance. The working hour is flexible, you could work hybrid whether from the office or home. The workload is not overwhelming, you can still enjoy your personal life. However, you have to adapt to the desk-bound working environment and work overtime beyond normal office hours including weekends and public holidays.

Culture & vibe

AIA applied a strong work culture with high integrity. It also has a wonderful internal environment that allows the employees to develop skills and competencies. Moreover, the seniors are friendly and supportive so you can easily adapt to new environment.

About you

If you are interested in applying for Associate Claims at AIA Malaysia, you must have the following qualifications:

• Education: Degree in Bioscience, Medical Science, or Nursing-related field of study.
• Language: Proficient in spoken English and Mandarin
• and follow respective country’s requirements
• Experience: At least 2 years of working experience as a Claims Assessor in the Insurance Industry, fresh graduates are encouraged to apply
• Proficient in Microsoft Office (Word and PowerPoint).
• Self-motivated and customer-orientated.
• Sound problem solving.
• Time management skills.
• Able to commit to long working hours including weekends and public holidays.

How to apply

If you want to apply for this opportunity, click the "Apply on employer site" button on this page. We will direct you to AIA Malaysia’s official link for this vacancy. Make sure you have read all of the requirements mentioned above.

Sources

Here are the sources used on this page:

• aia.com.my/en/about-aia/aia-subsidiaries/about-aia-general-berhad
• glassdoor.com/Reviews/AIA-Group-Malaysia-Reviews