IT Assist Intern null

About AirAsia Malaysia

AirAsia Airlines is part of the AirAsia Group, which includes several subsidiaries operating in various countries across Asia. With a foundation built on affordability, inclusivity, and accessibility, AirAsia has successfully transported over 600 million passengers to over 160 destinations within its network. 

Your role

As an IT Assist Intern, you will be responsible for:

• Deliver first-level incidents and service requests support in end-user computing and application support from users.
• Work closely with peers from IT Operations, ICT, and/or vendors to troubleshoot and resolve issues pertaining to end-user computing and application support.
• Escalate issues when necessary and work closely with other functional teams in IT Operations, ICT, and/or vendors to troubleshoot and resolve issues as per Service Level Agreements.
• Able to work on 24/7 shift rotation.
• Other duties as assigned by the Service Desk Manager.
• Respond to questions from all ticketing systems, emails, and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Service Desk operating procedures; accurately log all Service
• Desk tickets using the defined tracking software.

Training & development

Based on the reviews of interns at Glassdoor, AirAsia offers many different kinds of training to help you get better at your job. This training can happen in-class training or while you're actually doing your job. What's more, AirAsia has something called the AirAsia Academy. This isn't just for employees and interns – it's for anyone who wants to learn more and improve their skills, even if they're not working at AirAsia. At AirAsia, you'll be treated well and given opportunities to do your very best. They really want everyone to have a fair chance, no matter who they are. The company cares about having a diverse workplace and makes sure everyone has the same opportunities.

Benefit

Currently, we are not able to find a specific salary range for the IT Assist Intern position. However, according to Glassdoor, there are benefits that you will gain from an internship at AirAsia Malaysia, including:

• Good working environment, amenities, facilities, like gym, physio lab, cyber cafe, chilling area.
• Positive environment that makes you keep striving forward.
• Friendly and helpful team and colleagues.

Career progression

AirAsia doesn't provide clear details about what happens to interns after they finish the program. But here's a tip: if you do really well during your internship, it's likely that many companies, including AirAsia, will think about hiring you for a full-time job or other special training programs in the future. So, remember to do your best during your internship!

Work-life balance

According to reviews from interns at Glassdoor, AirAsia offers a great balance between work and personal life. Several employees mentioned that they enjoy flexible working hours and the option to work from home. This flexibility makes it simple to manage your time for work, spend time with friends and family, and take care of other important things in life.

Company culture

@flyairasia How cool is this? #airasia #kualalumpur #malaysia #travel #cabincrew #fyp #fly #RedQ ♬ Come here. - 王子异

At AirAsia, everyone is treated with fairness and given the opportunity to excel. The company strongly believes in having a diverse workplace and is happy to hire people from all backgrounds. They're dedicated to giving everyone an equal chance. As mentioned in reviews by interns on Indeed, AirAsia stands out as a top option for internships due to its positive work atmosphere. The video reveals a cozy and tidy office space, and the work environment appears inviting. Additionally, AirAsia is a diverse place with people from many backgrounds, and there's no need to wear a specific outfit at work.

About you

If you are interested in applying for this internship, you have to meet the following qualifications:

• You must be pursuing at least a Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information Technology, or equivalent

• High sense of urgency and motivation to succeed and attention to detail

How to apply

If you want to apply to this position, simply click the button "Apply on employer site" on this page. We will direct you to AirAsia Malaysia's official link for this vacancy. Make sure you have read all of the requirements mentioned above.

Sources

• glassdoor.com/Reviews/AirAsia
• malaysia.indeed.com/Airasia/reviews