Customer Excellence & Insights (Market Management Department) Intern null

Job summary

The Customer Excellence & Insights intern will be working closely with the Market Management Department to support business priorities, customer excellence initiatives & insights. The candidate is expected to perform customer research analysis, support customer campaigns/initiatives roll out, perform campaign tracking and benchmarking, and able to provide actionable insights in supporting desired targets and results with close collaboration with various stakeholders

Key responsibilities

• To assist in the implementation of always-on customer outreach and engagement programs
• To assist in developing a target segment/audience for customer engagement communication
• To assist in campaign performance tracking and benchmarking and to provide actionable insights in supporting desired targets and results
• To assist in compiling & analyzing internal and external market research data to identify insights to support business decision

Key requirements

• Pursuing or possessing a Diploma / Bachelor’s Degree 
• Ability to analyze and summarize data efficiently
• Experience with Excel and Microsoft PowerPoint preferred
• Good communication and presentation skills
• Willing to travel for events as and when needed
• Able to commit to a 3 - 6 month tenure.