2022 Marketing Response Center Intern null

Job Description

MRC is an important customer engagement arm in the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, in order to help them embark on their cloud journey quickly and easily. It is a critical function within the lead and demand generation process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.

Roles & Responsibilities

• Build a stronger AWS leads database by interacting with customers by phone, email and/or live chat, and researching existing AWS leads to create a detailed view of the customer’s need for cloud technology.
• Educate customers that are at the beginning of the cloud journey and move them from warm or little interest to active interest; education to consider.
• Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.
• Through nurture efforts, create higher value leads resulting in higher conversion rates.
• Work closely with Marketing and Sales stakeholders to achieve campaign goals.
• Opportunity to be part of a team to lead global cross-functional MRC projects to drive operational excellence and better customer experience.

Basic Qualification

• Currently pursuing a Bachelor’s degree
• Must be able to legally work in Malaysia
• Able to commit to a full-time internship for 3-months in 2022
• Excellent English is written and verbal communication skills
• Clear, concise, and confident communicator in-person and via phone
• Must have the ability to listen to customers, understand needs, and ask clarifying/probing questions
• Ability to think logically and structure answers.
• The duration for this internship opportunity is for 3-months in 2022
• Applicants to this internship opportunity will need the work authorization for Malaysia

Preferred Qualification

• Ability to deal with ambiguity
• Proven success managing time and juggling multiple projects in a high growth environment where priorities shift fast
• A candidate who is looking to build a career in IT Business Development