Customer Support Intern null

About Cargill

Cargill, with over 155 years of experience, offers food, agriculture, financial, and industrial products and services globally. With 155,000 employees in 70 countries, they focus on responsible practices, sustainability, and community improvement, aiming to feed the world and enhance livelihoods.

Your role

Job Purpose and Impact:

The Intern - Customer Support will play an essential role in the customer service organization to execute data processing, data management, and data protection-related activities across multiple platforms for SEA countries.

This role will embrace a Customer 1st mindset to execute the processing of complex contracts, and orders from customers, generating accurate customer invoices and shipment documentation for products coming in and moving out of the SEA region.

As an intern, your responsibilities include:

• Manage customer support activities on the accuracy and consistency of complex customer and contracts, orders, invoices, and shipment documentation with differentiated service level agreements that follow Cargill's customer segmentation strategy, ensuring effective cross-functional collaboration across the customer experience and customer operation teams, as well as other functions – global trade compliance operations, finance and etc.
• Analyze and interpret reports and metrics and work closely with the cross-functional team to conduct root cause analysis and provide clarification to find resolutions.
• Work with the Customer Support Team Lead to lead the preparation and reporting of internal and external joint customer scorecards, executing business controls to maintain data hygiene, and ensuring high levels of confidentiality and data security standards.
• Collaborate with customer experience insights and analytics team to provide ideas on the resolution to turn customer issues of the highest complexity, feedback, and pain points into meaningful solutions and outcomes.
• Proactively identify opportunities to drive change and continuous improvement throughout the customer support team by eliminating waste, streamlining, and standardizing processes.
• Support the generation of order-related documents using knowledge of local legislation, local documentation, and a basic understanding of local regulations and languages in which customer conducts business operations.
• Coach and mentor less experienced members of the team and have a mindset of continuous career development through learning, job scope evolving, and career progression.
• Other duties as assigned.

Training & development

At Cargill Malaysia, interns gain hands-on experience and access to extensive learning resources, preparing them for future careers. They benefit from networking events and consistent support from mentors, colleagues, and supervisors, fostering personal and leadership growth for success within and beyond the company.

Benefits

In addition to the competitive pay other benefits for interns include:

• Hands-on experience working on real projects
• Exposure to project management best practices
• Mentorship and guidance from experienced project managers
• Networking opportunities within the organization

Career progression

Interns excelling in their internships can lead to further opportunities, including permanent positions, fostering their professional growth at Cargill.

Work-life balance

Interns at Cargill benefit from a supportive environment that values work-life balance. They have opportunities to excel in their roles while maintaining a healthy equilibrium between work and personal life, fostering both personal and professional growth.

Culture & vibe

At Cargill Malaysia, interns experience a vibrant culture centered around inclusivity and prioritizing people. Innovation is encouraged to benefit customers and the community. Interns are empowered to contribute meaningfully, reflecting Cargill's values of progress and growth.

About you

Requirements for this internship:

Minimum qualifications:

• Bachelor’s degree in a related field or equivalent experience
• Other minimum qualifications may apply.

Preferred qualifications:

• This is an internship placement for students with a background in supply chain, logistics, or equivalent degree qualification.
• Knowledge of international trade regulations, export compliance, and export documentation will be an added advantage.
• Self-disciplined, diligent, proactive, and detail-oriented impacting time management and organizational skills.
• Ability to maintain high levels of confidentiality and data security standards, working under pressure to adhere to service-level agreements.
• Willing to be based at KL with an internship period between 3 - 6 months.

Sources

The following sources were used in researching this page:

• cargill.com.my/en/cargill-at-a-glance
• careers.cargill.com/en/university
• youtube.com