Ensuring a smooth customer experience journey from phone call or face to face to all the way to when the customer terminates the contract.
Contributing to internal and external communications, this may include web content, social media, emails, printed advertisements, customer packs and more.
Prepare daily reports to be submitted to the management.
Registration upon customer arrival and active moving around during operation hours.
Coaching and development of new and existing staff, transforming communications and the way they work.
Be heavily involved in the complaints management system, answering customer enquiries and responding to complaints accordingly, and not being afraid to stand your ground.
Building relationships with customers and key stakeholders within the business.
Your Know-How
No experience is required, fresh graduates are welcomed to apply.
Having customer service experience will be an added advantage, but not mandatory.
Willingness to learn, responsible, obedient behavior, & good work ethics.
Customer service-oriented mindset & likes to speak to customers.
Able to work under pressure & able to work with minimum supervision.
Willing to work on weekends and public holidays.
Ability to start work immediately will be an added advantage.
Would be an advantage if you are friendly and out spoken naturally.
Location: Carsome, Kelana Jaya.
Hiring criteria
You should have or be completing the following to apply for this opportunity.