Customer Experience Specialist - Seri Kembangan null

Your Day-to-Day

• Ensuring a smooth customer experience journey from phone call or face to face to all the way to when the customer terminates the contract.
• Contributing to internal and external communications, this may include web content, social media, emails, printed advertisements, customer packs and more.
• Prepare daily reports to be submitted to the management.
• Registration upon customer arrival and active moving around during operation hours.
• Coaching and development of new and existing staff, transforming communications and the way they work.
• Be heavily involved in the complaints management system, answering customer enquiries and responding to complaints accordingly, and not being afraid to stand your ground.
• Building relationships with customers and key stakeholders within the business.

Your Know-How

• No experience is required, fresh graduates are welcomed to apply.
• Having customer service experience will be an added advantage, but not mandatory.
• Willingness to learn, responsible, obedient behavior, & good work ethics.
• Customer service-oriented mindset & likes to speak to customers.
• Able to work under pressure & able to work with minimum supervision.
• Willing to work on weekends and public holidays.
• Ability to start work immediately will be an added advantage.
• Would be an advantage if you are friendly and out spoken naturally.
• Location: Carsome, Seri Kembangan.