Universal Banker null

About Citibank Malaysia

Citibank gets to connect millions of people across hundreds of cities and countries every day. And it has been doing it for more than 200 years. It does this through its unparalleled global network, with a physical presence in 95 markets serving clients in more than 160 countries and jurisdictions.

Citibank has been in Malaysia since 1959 offering consumers, corporations, and institutions a broad range of financial products and services, including consumer banking, corporate banking, treasury and trade, markets and securities services as well as transaction services via the Citi Solutions Centers. Citi is a global financial leader in Malaysia and banks today 80% of the country’s largest market cap companies and 650 multinational corporations.

Your role

The Universal Banker is an intermediate-level position responsible for the execution of sales, products, or service activities in coordination with the customer service team. The overall objective of this role is to grow sales, build customer loyalty and recommend the development of business strategies or initiatives.

Responsibilities:

• Deliver high-quality customer service to internal and external customers, and respond to and resolve account service issues
• Execute various financial transactions, by bank policies and procedures
• Transform service transactions to sales opportunities and refer opportunities to segment partners where appropriate
• Educate customers on utilizing available access channels (i.e. ATM, Online, and Telephone Banking)
• Participate in sales/ service activities by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Identify inconsistencies in data, define business issues and formulate recommendations on policies, procedures, or practices
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Training, development & rotations

At Citi, you will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you. From analysts to executives, its people operate as one team where each voice is heard, and each perspective is appreciated.

Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

Compensation & benefits

Living well is about more than good physical health – it’s about your financial well-being too. That’s why Citi offers a variety of comprehensive benefits and resources to help you save and be well in all aspects of your life. 

• Health & Wellness
• Vacation & Time Off 
• Maternity leave of 180 days
• Paternity leave of 10 days
• Childcare services

Career progression

Citibank fosters a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, it values colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. It recognizes the importance of owning your career, with the commitment that if you do, it promises to meet you more than halfway.

Work-life balance

Citi has a work-life balance of 3.5.rated by its employees on Glassdoor. Every day, Citi employees work hard to make a positive financial and social impact in the communities it serves. In turn, Citi puts its employees first and provides the best-in-class benefits they need to be well, live well and save well. It’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being to help plan for your future.

Company culture 

Citi is committed to a diverse and inclusive workforce that represents the places where it operates and the clients it serves. It believes in a workplace where everyone feels comfortable coming to work as their whole self every day. The culture of belonging and inclusivity makes Citi a place where everyone can thrive and advance their careers.

It values the unique backgrounds, identities, and experiences the employees bring to work every day. Citi is truly committed to fostering a culture of inclusion where its champions success, regardless of race, ethnicity, or any other factor of diversity.

Citi wants the best talent around the world to be energized to join them, motivated to stay, and empowered to thrive.

• It wants the employees to feel comfortable bringing their full selves to work and sharing all aspects of their identities.
• It wants the business to reflect the strength of cultures and perspectives from across the globe.
• It wants the clients and communities to see themselves in it and know it is driving ethical innovation and change to ensure equity and inclusion for all people.

About you

Qualifications:

• 0-2 years of relevant experience preferred
• Previous financial sales and customer service experience preferred
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor's Degree/University degree or equivalent experience.

How to apply

Application for this role is currently closed, click pre-register and Prosple will email you once the program reopens.

The recruitment process at Citibank is as follows :

• Online Application
• Phone interview
• Assessment Center
• Interview with an HR representative.
• Interview with the Team Leader and the Team Manager
• Review & Offer.