Content Reviewer With Vietnamese Language Proficiency null

About Cognizant Malaysia

Cognizant Malaysia is one of the largest global professional services companies that help clients modernize technology, reimagine processes, and transform experiences so they can stay ahead in our fast-changing world.

Your role

As a Content Reviewer With Vietnamese Language Proficiency, you will be responsible for the following tasks:

• Moderate content to ensure the accurate and precise decision is applied in the online space in compliance with the client’s policies and guidelines.
• Gain full understanding and in-depth knowledge of client policies and guidelines.
• Willing to work in a 24x7 environment.
• Review user-generated content and editorial-generated content including but not limited to text, images, audio, and videos.
• Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images.
• Identify improvement opportunities and solutions to problems.
• Analyze and identify content that is not in compliance with requirements and flag it for action in a timely manner.
• Review the reported content within agreed turnaround times and standards of quality.
• Recognize trends and patterns, and escalate issues outside of the established policies.
• Use market-specific knowledge and insights to spot and scope solutions to improve the support of the user community.
• Ensure on meeting daily KPIs.
• Ensures that the process is followed correctly in Service Operations.
• Ability to learn to work with customer internal tools.
• Maintain a high degree of confidentiality while meeting strict deadlines.

Training & development

Cognizant Malaysia recognizes the importance of continuous learning and skill enhancement in today's fast-paced business environment. They are committed to helping their employees grow professionally and stay at the forefront of their respective fields through education and training initiatives.

Compensation & benefits

Employee reviews on other sites mention that the salary received as a Content Reviewer at Cognizant Malaysia is in the range of MYR 3.000-5.000. In addition to your salary, you can also expect to receive the following perks:

• Free food
• Health insurance
• Life insurance
• Dental and vision insurance.
• Free upskilling courses

Career progression

Based on their official site, career progression at Cognizant Malaysia is not a one-size-fits-all journey. The company's approach is innovative and flexible, allowing employees to bring their ideas, explore unique career tracks, and take advantage of diverse opportunities. This approach empowers individuals to shape their careers according to their aspirations and the changing landscape of the technology and professional services industry.

Work-life balance

Cognizant has received a commendable work-life balance rating of 3.5 out of 5 stars on another platform. The company is known for its strong commitment to ensuring a healthy work-life balance. You can expect to adhere to your designated work hours without the need to work overtime. Additionally, the company provides employees with generous leave options to enjoy their personal life beyond work-related commitments.

Company culture

In Cognizant Malaysia, employees can apply their expertise to build trust and lead clients, using data as a compass for decision-making. They embrace agility and creativity to stay ahead and collaborate as a team to tap into Cognizant's full potential. This culture fosters inclusivity and ethical conduct, ensuring that the right path is always followed.

About you

To be considered for this position, you must satisfy the following requirements:

• Degree or Diploma holder in any field
• Excellent written, reading & spoken communication skills in Vietnamese & English languages, understanding of local culture
• 0-6 months of business process outsourcing (BPO) experience
• Candidates from Vietnam who are willing to relocate to Malaysia are most welcome

How to apply

To apply to this position, click the "Apply on employer site" button on this page. Prosple will direct you to the official link for this vacancy. Make sure you have read all of the requirements mentioned above.

Source

Here are the sources used on this page:

• careers.cognizant.com/my/en
• glassdoor.com/Reviews/Cognizant-Technology-Solutions-Reviews
• glassdoor.com/Salary/Cognizant-Technology-Solutions-Content-Reviewer-Salaries