Payments, Fraud & Risk Analyst (With Japanese Proficiency) null

Job Description

Detailed Role & Responsibilities: 

• Ensure to meet daily KPIs
• Accountable for the success and quality of the process
• Ensures that the process is followed correctly in Service Operations
• Ability to learn to work with customer internal tools 
• Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines 
• Flexible to work in assigned shift timings as per process requirements

Requirements:

• Willing to work ia n 24x7 environment
• Ability to manage critical situations with minimum supervision
• MS Office & strong keyboard skills
• Good interpersonal and communication skills
• Ability to perform in adverse situations
• Excellent written, reading & spoken communications skills in English & Japanese
• Good Cognitive, Logical & Analytical skills
• Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
• Excellent analytical and research skills 
• Quick learning and understanding of complex processes 
• Experience with Payments Fraud & Risk (or similar programs) 
• Internet Savvy