Customer Service Supply Chain Intern null

About the Role

We are looking for a Supply Chain Process Excellence Intern to join the Malaysia Supply Chain Team. You will be working alongside the Customer Service team to support understanding customer order and return processes and root causes across SEA and benchmarking across other markets. 

You will gain exposure to different road to market, retailers/customers, and processes involved in day-to-day business. You will be also working on an improvement process and understanding overall order management.

Key responsibilities

• Review current ways of working across SEA markets.
• Work with Customer Service on order and return management.
• Assist with various aspects of Customer Service, including data analysis, reporting, and process optimization. 
• Understand the initiative process, review and deploy best practices to optimize order and returns processes.
• Deploy KPI to track and measure the effectiveness of new processes.

What you'll bring

Essentials:

• Undergraduates who can commit ideally 6 months (Jan 25 to Jun 25) for a full-time internship.
• Skilled in the use of MS Office tools including Outlook (or related email tool) Excel, Word, and PowerPoint.
• Self-motivated and self-starter, with a strong work ethic and a sense of confidentiality.
• Possesses cross-cultural awareness and high emotional intelligence.
• Articulate, with the ability to work in a fast-paced environment.
• Good balance of a professional attitude while having fun.
• Strong interest in consumer goods, makeup, and beauty products.
• Strong desire to learn along with a strong sense of ownership.
• Persuasive, resilient, and flexible, able to easily adapt to new challenges.
• Passionate, enthusiastic, and driven to regularly follow up with loose ends.
• Able to thrive despite challenges while adopting a positive attitude under pressure.

Learning outcomes

• Overall understanding of supply processes
• Cross-functional exposure with customer service, sales, and retailers
• Process Mapping and process improvement approach
• Understanding Free Standing Store order and process improvement
• Understand the initiative management process.