Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Data Migration: Assist with data migration projects, ensuring accuracy and adherence to procedures.
Troubleshooting: Proactively identify and resolve routine technical issues, escalating complex problems as needed.
Documentation: Update and maintain internal knowledge base articles and customer records.
Collaboration: Work effectively within the service team and contribute to various projects.
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry Pathways
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
Event Management
International Business
Management
Office Studies
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Work rights
The opportunity is available to applicants in any of the following categories.
country
eligibility
Malaysia
Malaysian Citizen
Malaysian Permanent Resident
Malaysian Student Visa
Malaysian Temporary Work Visa
Graduate Success Stories
Graduate stories
A versatile product engineer at FieldEx, with a passion for continuous learning and problem-solving, shares insights into their role, background, and advice for aspiring professionals.