Business Operations Analyst (Fresh Graduates) null

About Dell Malaysia

Dell Malaysia is part of Dell Technologies, a company that provides technology solutions and services that help people and organizations achieve more. It sells various products, such as laptops, monitors, computers, storage solutions, servers, and cloud solutions, for different needs and budgets

Your role

About the team

Dell Technologies takes pride in being in the solutions business. Its business solutions are constructed on profound analysis and insight. The Business Operations team within Business Support at Dell Technologies develops solutions to tackle present and future challenges. They extend their support to a range of activities, from marketing and manufacturing to maintenance and beyond. The team defines scope and objectives grounded on a comprehensive understanding of end users, business needs, and processes. From analyzing, evaluating, and documenting requirements to specifying solutions, they endeavor to enhance processes and unlock maximum potential.

What you'll achieve

Global Client Peripheral Parts & Upgrades (P&U) Operations Analyst will coordinate end-to-end processes related to Parts and Upgrades operations. You will assist the Dell Client Peripheral Product Managers (PM) and SnP GoPo (Global Offer and Product Operations) teams to launch and maintain Dell Parts and its SKUs across all regions in the online and offline segments. Activities include SKU mapping and un-mapping from parts selectors, Model Launch, Model and SKU gaps fill exercise, third-party SKU mapping, and SKU and compatibility audits on online and offline.

You will coordinate special projects and workload among the P&U Ops team if required and work with IT on issue fixing. You are also expected to actively identify new opportunities to optimize existing processes, improve customer experience during the purchase path, and drive new business initiatives. You will be also a point of contact for all stakeholders supporting Client Peripheral P&U Operations globally.

What you'll do

• Launch Dell models (Client systems) with compatible parts in the P&U selectors as per the Ready to Ship (RTS) date.
• Identify compatible models/SKUs/Parts with client-specific tools like Domino and Agile tools
• Update SKU attribution like class code, subclass code, and other mandatory SKU attributes in Harmony
• Manage Parts and Upgrades Mailbox (gatekeeping), delegate requests to the category specialist group, prepare weekly work distribution plan, create reports, share agenda with client stakeholders
• Maximize the efficiency of the current process, including the addition of RPA (Automation)
• Participate and lead projects & initiatives associated with the above-mentioned activities

Training & development

Dell has a variety of programs to empower and inspire team members to personalize their career journey and build the portfolio of value they bring to the table by building skills, gaining experience, and learning new things through mentorship, coaching, training, feedback opportunities, challenges, and recognition. The company is committed to providing its people with continuous formal and virtual training, mentorship programs, and internal movement opportunities. 

Benefits

Aside from an attractive salary, you may also get the following benefits:

• Flexible working options
• Development programs
• In-house clinic access in the office
• A Mother's room for working moms
• Insurance, health, and wellness (health, life, dental, vision, and disability insurance)
• Performance bonus
• Vacation & PTO, sick leave, & bereavement leave
• Employee discounts, gym membership, employee assistance program, & free lunch or snacks

Career progression

For Dell, its people are their greatest asset. The company is committed to offering candidates unparalleled career growth by providing one-on-one meetings with mentors and leaders, routine check-ins with a long-term career plan, networking opportunities, regular 360-degree feedback, and internal movement opportunities.

Work-life balance

According to the majority of employees' reviews online, Dell has a great work-life balance. This means that you won't have any problems balancing your personal life and career when you work at this company. The regular office hour itself is from 9 am to 6 pm, Monday to Friday.

Company culture

Dell Technologies Malaysia embraces the diverse and inclusive culture that helps to create a friendly workplace where differences are welcomed and people of all backgrounds come together to build enduring relationships.

About you

To apply for this role, you need to meet the qualifications below:

• Essential requirements
  • Energetic person curious about how processes work
  • Analytical thinking and very good focus on details
  • Team player
  • Experience in marketing automation systems (SQL, Macros)
  • Ability to work on multiple projects at the same time in a fast-paced environment; work with international stakeholders from APJC, EMEA, and AMER regions and join evening calls as needed (approx. 4-8 calls per month)
  • Knowledge of Dell systems (Harmony, Domino, Agile) is an advantage
  • Able to join Dell by February 2024
• Desirable requirements
  • Fresh graduate with a Bachelor’s degree in a related field, preferably a data and technology background
  • Very good MS Excel skills, data analysis, and ability to work with big data

How to apply

To apply for this job, click the "Apply on employer site" button on this page. We will navigate you to Dell Malaysia's official link for this vacancy. Make sure you have read the details above properly.

Sources

These sources were used in researching this page:

• jobs.dell.com/malaysia
• jobs.dell.com/growing-your-career
• glassdoor.com/Reviews/Dell-Technologies-Malaysia-Reviews-EI_IE1327.0,17_IL.18,26_IN170.htm?filter.iso3Language=eng
• glassdoor.com/Benefits/Dell-Technologies-Malaysia-Benefits-EI_IE1327.0,17_IL.18,26_IN170.htm