Sales Operations Analyst -Fresh Graduates null

About Dell Malaysia

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. The company is made up of more than 150,000 people, located in over 180 locations around the world. It is proud to be a diverse and inclusive team and has an endless passion for its mission to drive human progress.

It started with computers but didn’t stop there. Dell is helping customers move into the future with multi-cloud, AI, and machine learning through the most innovative technology and services portfolio for the data era.

Your role

The Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling, and communicating both online and offline orders. A bridge between sales and other operational functions, it uses the expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting, and more. Put simply, it makes sure the process of getting the ground-breaking products and services to customers is as simple and seamless as possible. 

Role Summary

The Premier Maintenance role is responsible for managing Premier relationship catalogs.  Responsibilities include sustaining the health of regional stores and decreasing manual order entry efforts across regional business units.

Responsibilities

• Complete all inbound sales/customer requests via chat/email.
• Provide customer-centric solutions in a dynamic real-time environment.
• Partner with cross-regional teams to broaden knowledge and predefined processes
• Assist with troubleshooting and triage for resolution.

Training, development & rotations

Dell’s offerings align with business goals and strategy to meet today's and future learning needs. In addition, all team members are encouraged to leverage the premium on-demand digital content to support their learning paths. Dell’s Professional Development offerings encompass a wide breadth of topics from technical training to communication skills and sales workshops.

Dell empowers and inspires its team members to personalize their career journey and build the portfolio of value they bring to the table by building skills, gaining experience, and learning new things through, mentoring, training, coaching, feedback, opportunities, challenges, and recognition.  

Compensation & benefits

The salary of a Fresh Graduate at Dell Malaysia ranges from  MYR 30,000 to MYR 32,000 per year. Globally Dell offers a wide range of benefits to its employees which include:

• Comprehensive Healthcare Programs
• Award Winning Financial Wellness Tools and Resources
• Generous Leave of Absence for New Parents and Caregivers
• Industry Leading Wellness Platform
• Employee Assistance Program

Work-life balance

Work Flexibility is part of Dell’s culture: do your best work in the way that works best for you. Dell’s Connected Workplace program allows eligible team members to do just that, by choosing the work style that best fulfills their needs on the job and in their personal lives. Thus Dell Technologies has a work-life balance rating of 4.3 as per Glassdoor.

Career progression

Whether you want to go deep into your craft as a subject matter expert, or you want to expand your skill set by moving around and trying something new, Dell is committed to offering candidates unparalleled career growth by:

• One-on-one meetings with mentors and leaders
• Routine check-ins with a long-term career plan.
• Networking opportunities
• Regular 360-degree feedback
• Continuous formal and virtual training
• Mentorship programs
• Internal movement opportunities.

Company culture 

Dell realizes that a company dedicated to continued growth and innovation must be equally committed to equality and inclusion. That's why it is working to build a workforce that reflects the diversity of its customers, suppliers, and partners around the world. From recruiting the best talent and ensuring a culture of belonging, to developing talent, it wants everyone to be set up for success.

The results are amazing when Dell welcomes and empowers team members to show up at work as their true selves. Employee Resource Groups (ERGs) help to create that sense of inclusion for all. Their award-winning ERGs are communities within Dell Technologies in which team members with common interests or backgrounds can come together to connect, develop new skills, and directly impact the business and their communities.

About you

Requirements

• Strong verbal and written communication skills (English and Mandarin).
• Strong commitment to quality and attention to detail.
• Strong customer service skills (includes the ability to handle difficult customer issues in a professional manner, respond to customer needs in a timely manner and identify customer needs).
• Strong multi-tasking capabilities and workload prioritization.
• Ability to work independently with regular supervision while handling stressful situations.
• Able to join us by February 2023 onwards

Education and Experience

• Fresh graduate with a degree without experience; or equivalent experience
• Able to converse in mandarin to support Greater China business

How to apply

Follow the steps below to apply for a position at Dell and get ready to grow in ways you never imagined.

Click the “Apply on employer site” button below and create your profile.

Your qualifications are a match to its needs and your resume is impressive, get ready to meet and discuss the position and what you can bring to the role.

Source

https://www.glassdoor.co.in/Salary/Dell-Technologies-Salaries-E1327.htm