Technical Support (Thai Speaking) null

About Dell Malaysia

Dell Malaysia is part of Dell Technologies, a company that provides technology solutions and services that help people and organizations achieve more. It sells various products, such as laptops, monitors, computers, storage solutions, servers, and cloud solutions, for different needs and budgets

Your role

About the team

At Dell Technologies, the provision of world-class service doesn’t cease once a customer acquires their innovative products. Their Technical Support team is readily available to assist whenever required – via phone or email, online, and on social media platforms. Regardless of the complexity of the challenge, they rise to meet it. They address inquiries about the installation, operation, configuration, customization, and usage of Dell Technologies products. For critical issues, they utilize their systems to offer remote diagnostic technical support. If a problem arises with a customer’s product, they’ll examine it, pinpoint the cause, suggest a solution, and document the issue.

There’s an opportunity to do the best work of your career and make a significant social impact as a Senior Technical Support Technician on their Technical Support Team in Bayan Lepas, Penang.

What you'll achieve

As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies, and reduce costs.

What you'll do

• Responds to incoming contacts that are SLA bound, related to Dell enterprise hardware, peripherals, applications, networking, and its associate products.
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in dispatching services/parts
• Assumes complete ownership of customer issues until resolved involving multiple inbound and outbound communications; owns the issue and engages/collaborates with multiple resources.
• Proactively contributes to increasing team efficiency by sharing knowledge, providing feedback about best practices, and writing tools/utilities.

Training & development

Dell has a variety of programs to empower and inspire team members to personalize their career journey and build the portfolio of value they bring to the table by building skills, gaining experience, and learning new things through mentorship, coaching, training, feedback opportunities, challenges, and recognition. The company is committed to providing its people with continuous formal and virtual training, mentorship programs, and internal movement opportunities. 

Benefits

Aside from an attractive salary, you may also get the following benefits:

• Flexible working options
• Development programs
• In-house clinic access in the office
• A Mother's room for working moms
• Insurance, health, and wellness (health, life, dental, vision, and disability insurance)
• Performance bonus
• Vacation & PTO, sick leave, & bereavement leave
• Employee discounts, gym membership, employee assistance program, & free lunch or snacks

Career progression

For Dell, its people are their greatest asset. The company is committed to offering candidates unparalleled career growth by providing one-on-one meetings with mentors and leaders, routine check-ins with a long-term career plan, networking opportunities, regular 360-degree feedback, and internal movement opportunities.

Work-life balance

According to the majority of employees' reviews online, Dell has a great work-life balance. This means that you won't have any problems balancing your personal life and career when you work at this company. The regular office hour itself is from 9 am to 6 pm, Monday to Friday. Especially for this role, you'll be required to work shift(s) on a rotating schedule that includes evenings, weekends, and holidays.

Company culture

Dell Technologies Malaysia embraces the diverse and inclusive culture that helps to create a friendly workplace where differences are welcomed and people of all backgrounds come together to build enduring relationships.

About you

To apply for this role, you need to meet the qualifications below:

• Essential requirements
  • Minimum of 2 years of related experience
  • Well-versed in verbal communication skills - Thai and English
  • Fresh graduates from any related background. Able to join Dell by Feb 2024
  • Ability to demonstrate a sense of urgency regarding customer-reported issues.
  • Excellent telephone and customer handling skills.
  • Excellent analytical and logical thinking skills.
• Desirable requirements
  • Ability to work shift(s) on a rotating schedule that includes evenings, weekends, and holidays.

How to apply

To apply for this job, click the "Apply on employer site" button on this page. We will navigate you to Dell Malaysia's official link for this vacancy. Make sure you have read the details above properly.

Sources

These sources were used in researching this page:

• jobs.dell.com/malaysia
• jobs.dell.com/growing-your-career
• glassdoor.com/Reviews/Dell-Technologies-Malaysia-Reviews-EI_IE1327.0,17_IL.18,26_IN170.htm?filter.iso3Language=eng
• glassdoor.com/Benefits/Dell-Technologies-Malaysia-Benefits-EI_IE1327.0,17_IL.18,26_IN170.htm