Vietnam Speaking Technical Support null

About Dell Malaysia

Dell is a global company that designs, develops, and manufactures personal computers (PCs) and a variety of computer-related products. In Malaysia, Dell currently has 5,500 employees. 

Your role

As a Vietnam Speaking Technical Support, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

• Solve complex problems for customers and be on top of ambitious expectations
• Partner closely with customers while communicating proactively regarding the overall progress of queries
• Exhibit first-class customer service
• Drive operational excellence through quality closures and efficient management of issues
• Have the opportunity to mentor and coach other team members

Training & development

When you join the team of Dell Malaysia, the company will develop future leaders like you with tailored development programs to grow your skills and career. Generally, Dell will educate you in one of two ways: either virtually via the Internet or in classrooms scattered around the world. The company, however, combines the two approaches. So, you may expect to get these 2 methods of training program while you working at Dell. (source:cfo.com)

Compensation & benefits

Based on another career site, a role of Technical Support at Dell Malaysia (entry-level), may get a salary that ranges from MYR 36,000 to MYR 48,000 annually (source:glassdoor.com).

The other benefits you may get include:

• Flexible working options
• Development programs
• In-house clinic access in the office
• A mother's room for working moms

(source:jobs.dell.com/malaysia)

Career progression

For Dell, their people are their greatest asset and they put in their best efforts to inspire their leaders to champion and help their team members to thrive, achieve career aspirations, and have fun. They don’t only provide you with the opportunity to grow with them but they also listen and share with you. (source:jobs.dell.com/malaysia)

Work-life balance

According to the majority of employees' reviews online, Dell has an outstanding work-life balance. This means that you won't get any problems balancing your personal life and career when you work at this company. The regular office hours are from 9 am to 6 pm, Monday to Friday.

Company culture

Dell Technologies Malaysia embraces the diverse and inclusive culture that helps to create a friendly workplace where differences are welcomed and people of all backgrounds come together to build enduring relationships.

About you

To apply for this role, you need to fulfill the essential requirements below:

• Fresh Graduate in IT Background (Bachelor or above)
• World-class customer service, phone etiquette, and work ethic
• Ability to excel under pressure
• Strong problem-solving and troubleshooting skills using operational and diagnostic procedures

The desirable skills for the role:

• Experience with job-associated databases or software
• Open to relocating to Penang, Malaysia
• Must be able to speak in Vietnam

How to apply

To apply for this position, simply click the button "Apply on employer site" on this page. We will direct you to Dell Malaysia's official link for this vacancy. Please be sure that you have read all of the requirements mentioned above.