Application Management Service Graduate Analyst null

Your role

Work you’ll do:

Deloitte strives to deliver excellent support services to clients in the SEA region, aiming to help them overcome challenges, enhance application performance, and achieve better business results. Their flexible structure allows businesses to align application management services (AMS) with IT and business objectives. They seek vibrant, creative, flexible, and driven team members to help build and grow the KL Center, working together to be recognized as a trustworthy partner in AMS services across Southeast Asia.

Responsibilities:

• Being the central point of contact between the Business/Client IT Team, external vendors, and AMS team
• Managing internal and external stakeholder communications
• Ensuring that the system issues are in accordance with the agreed SLAs stated in the contract
• Providing progress and status reports at regular intervals to the client
• Responsible for informing the client, as early as possible, of any impending slippage in the delivery dates and any matters likely to impede the service level of the contract
• Responsible for escalation Management on aging tickets or any issues that arise
• Reviewing the solutions proposed by the team personnel before these are presented to the client
• Proposing process improvement by surfacing functions and/or processes and proposing how these functions can be fine-tuned and/or redesigned to serve the client’s needs better
• Executing Steering Committee Discussion

Your role as a leader:

• Demonstrate a strong commitment to personal learning and development.
• Understand how the daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients, and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

About you

Requirements:

• Fresh graduate with a Bachelor's Degree in any discipline
• Good spoken English and an added advantage if other languages are known
• Good analytical thinking and ability to engage stakeholders 
• Pro-active and willing to own task assigned
• Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business
• The willingness to work based on clients’ business workdays and office hours and on rotation basis to support any critical or high request after client’s business office hours.

Benefits

Here are the benefits for employees at Deloitte:

• Generous Annual Leave: Provides ample time for rest and rejuvenation.
• Comprehensive Medical and Insurance Coverage: Offers peace of mind with extensive health benefits for employees and their families.
• Flexible Work Arrangements: Supports balancing professional and personal commitments through tailored work schedules.
• Wellness Programs: Promotes physical and mental well-being with regular wellness initiatives.
• Social and Sports Events: Encourages participation in company-wide activities to foster community and work-life integration.
• Work-Life Integration: Demonstrates a strong commitment to achieving a healthy balance between work and personal life through various initiatives.

Training & development 

This program will allow you to develop core consulting skills and business acumen whilst gaining access to a wide scope of training and development activities. In addition, you will have an opportunity to work with like-minded people and gain exposure to a variety of projects within the chosen business area. You will be at the center of it all, performing research, data analysis, and modeling to tackle complex business problems. In addition, you will contribute directly to the development of proposals, presentations, and publications.

Career progression

At Deloitte, graduates get to develop in their own way, playing to their strengths and creating unique work experiences. They also get leadership training, preparing them for success in any industry they choose.

Sources

The following sources were used in researching this page:

• deloitte.com/my/en/pages/careers/articles/benefits.html
• deloitte.com/my/en/pages/careers/articles/graduate-program.html
• youtube.com