Sea Freight/Customer Services Internship null

About DHL Malaysia

Today, DHL is the world's leading logistics company. The company's 380,000 people in over 220 countries and territories work every day to help customers cross borders, reach new markets, and grow their businesses.

Your role

As an intern in Operations and Customer Service team, you are able to/it is an:

• Submit related documents to customer and courier services for approval
• Follow up with carrier on supporting docs amd upload into CW1 for billing
• Added advantage if you have knowledge about INCOTERMS.

To achieve the above learning outcome, you are expected to take the challenge as below:

• Attending and responding to any inquiries via email correspondences pertaining to shipment status and documentation.
• Involvement in the daily planning of the operations under supervision. 
• Learning 'How to' communicate with internal and external stakeholders on task status.

Training & development

We don't get specific information related to the training format for this internship. However, in general, DHL's HR team has a program that certifies every new joiner as an international specialist, making sure that all its colleagues have a deep understanding of the company, business model, vision, values, and culture. As stated by the DHL Executive Vice President of HR Global, the company believes anyone could rise high within DHL, no matter where they start. This company uses a mixed learning format for the employees' training & development using face-to-face courses and online methods. (source:dhl.com)

Career progression

Each local internship at DHL offers a fantastic insight into the company's business and a chance to gain the real-world experience you need to complement your studies. For many, these local internships have proved to be the perfect stepping stone to a successful career with DHL. (source:careers.dhl.com)

Work-life balance

The regular working hours at the head office are from 08:30 AM to 08:30 PM or 9 hours long which usually has a 1-hour break for lunch. In addition, to provide a better work-life balance, DHL also allows you to choose any day for your vacation from earned public holidays (Saturday and ad hoc) and to have home-office possibilities.

Company culture

Working at DHL is awesome, the company cherishes the people, provides employees with chances to succeed, and combined these things to lead toward outcomes. You'll be collaborating with individuals who take pride in doing tasks precisely the first time, have a can-do attitude, and have a positive approach to life.

About you

To be selected as one of DHL's people, the company is expecting the below applications:

• At least a Diploma and /or Bachelor's degree in Logistics, Transportation, or any equivalent academic background.
• Candidate must be skillful in communicating with stakeholders.
• It is an advantage for those who can speak and write fluent English as the positions require to communicate with stakeholders.
• Able to commit at most a 6-month internship in May/June 2023 and to be based at Iskandar Puteri.

DHL welcomes student who is able to join the HR team from May/June 2023 onwards.

How to apply

To apply for this position, click the "Apply on employer site" button on this page. We will direct you to DHL Malaysia's official link for this vacancy. Please be sure that you have read all of the requirements mentioned above.