Job Description
Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) to our Japanese clients throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit.
Responsibilities
- Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
- Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
- Resolve most technical incidents independently within your technical area.
- Work with team members to resolve more complex or cross-technology incidents.
- Identify potential escalations and alert management proactively.
- Begin to proactively and reactively provide solutions to prevent problems from occurring in an area of responsibility.
- Independently reviews, implements, and verifies changes/solutions of moderate complexity and risk to meet customer and/or trade/IT infrastructure needs within an area(s) of technical responsibility.
- Apply patch and security changes per policy.
- Proactively monitor the environment for patch compliance.
- Ensure Configuration Management Database (CMDB) entries are complete and accurate.
- Solution Design: Applies the company solutions to meet moderately complex customer and/or trade/IT infrastructure needs within an area(s) of technical responsibility.
- Provide continual improvement recommendations/direction- setting advice within the work team.
- Participate in customer and internal projects, including transformation.
- Lead projects from own responsibility area.
- Balance internal needs with customers and/or internal businesses/end users needs within defined parameters.
Qualification
- Bachelor's degree in Computer Science, Engineering, IT or related field or equivalent work experience.
- Min 1 year of relevant experience preferred. However, fresh graduates are welcome to apply.
Knowledge and Skills
- General understanding of related IT infra technologies.
- Customer Service.
- General Project Management.
- Customer/Vendor Management.
- Business Analysis.
- General Financial Management.
- Excellent communication (written and spoken) in the Japanese language (at least certified with JLPT Level 1/N1, Level2/N2 or Level 3/N3).
- Good level of communication in English.
- Experience in any of the following skills would be preferred: