Service Owner null

Responsibilities

• Have responsibility as the key interface to the customer while also leading the interface with the Ericsson Service Delivery Unit (SDU).
• Secure deep understanding and knowledge of the customer, contract, Service and Delivery that supports it.
• Plan and design of a new Service, or change/update to an existing Service including any data analytics, Machine Learning (ML), Artificial Intelligence (AI) and Automation of Data Analytics.
• Manage the Service throughout its lifecycle including demand management, ASP integration, environment, occupational health and safety (EHS) risk management, data privacy, automation, architecture, reliability and continuous service improvement.
• Lead the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management

Requirements

• Bachelor’s Degree in computer science/Engineering/IT or any relevant field
• Proven experience leading by example, working collaboratively and dynamically across the business, with our customers, partners and suppliers in removing complexity,
• Solid customer management, understanding their perspective and being able to empathize with their business situation and needs
• Passion for innovation, be curious by questioning ways of working that make things difficult; trial new ways of doing things; fail fast and learn quickly
• Data smarter to enable predictive analytics, create value and business outcomes by proactively managing our customer's networks
• Experience in Automation as is a strategic necessity, take ownership to deliver services that our customers value and will promote