Support Specialist null

Job scope:

• You will establish centralised support service operation for billing and utility management as part of customer service fulfilment.
• Handle real estate agreements, negotiation, utility payment, site permitting, and licencing of telecommunication network site/facilities. 
• Focus on improvement of support service operation
• Secure Escalation support for Service surveillance and Field service. 
• Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
• You will have 5-10 years’ experience managing telecom site utility management 

Requirements:

• Min. Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
• Solid knowledge of operation and troubleshooting of multivendor telecommunication equipment’s
• General Mobile Telecommunications knowledge with experience in site acquisition, property management, site utility management, licensing and permit.
• KPI and financial analysis
• Analytical and automation capabilities 
• Basic understanding and working knowledge payment methodologies, real estate agreements.