Information Technology Intern null

About Foodpanda Malaysia

The Foodpanda group is the leading global online food delivery marketplace. In Malaysia, Foodpanda is the most convenient online food ordering site, connecting people with the best restaurants around them, in Kuala Lumpur, Petaling Jaya, Melaka, Ipoh, and many more Malaysian cities! 

Your role

In this role you will have the following responsibilities:

• Start with the customer, end with the customer 
  • Communicate to users via chat/f2f/emails to determine the nature of any problems they encounter.
  • Ensure our internal users have their IT issues resolved. This includes onsite and remote support if needed.
  • Ensure Onboarding and Offboarding activities and processes are properly tracked and followed.
  • Investigating, diagnosing, and solving computer software and hardware.
  • Setting up accounts for staff, ensuring that all platforms used by the company are installed.
  • Maintain and outperform KPIs/SLAs and CSAT scores
  • Understands the importance of work and prioritizes work according to business criticality. 
• Own it End-to-End in technical capabilities
  • Administration, planning, and installation of Windows and Mac systems.
  • Installing and configuring computer hardware, software, printers, door access, and CCTV.
  • Basic network troubleshooting
  • Take part in scheduled maintenance/projects such as office builds, network, and miscellaneous physical extensions of the foodpanda business
  • Support Audio/Visual requirements for the site, including meeting rooms, events, and ad-hoc setups.
• Scale IT through governance
  • Managing the company’s IT assets and ensuring that assets are tracked throughout its lifecycle.
  • Keeping proper records of all tickets and their resolution in the ticketing tool based on the tickets received from the users and providing solutions to users.
  • Understands processes and procedures and adds value in decision-making, consulting seniors when and if necessary.
  • Participate and be involved in the execution of steps to address security incidents, where necessary.
• Continuous Improvement
  • Actively helps implement changes within their domain.

Training & development 

In general, based on the previous interns' reviews, Foodpanda provides a lot of learning opportunities for their interns. They appreciate the staff and colleagues who are very helpful during the internship program so the interns can gain new meaningful knowledge, skills, and experience. Meanwhile, if we refer to Foodpanda's official site, they do support learning and growth for their employees by providing tools/access to LinkedIn Learning, course's subsidies, and skills enhancement supports.

Benefits

Here are some benefits you can expect by interning at Foodpanda Malaysia:

• Real-Life Projects: As an intern, you’ll work on real projects that have a lasting impact on the organization. This hands-on experience will accelerate your technical capabilities and help you turn your academic knowledge into practical achievements.
• Hyper-Growth Environment: foodpanda operates in a hyper-growth, high-performing environment. You’ll have the opportunity to interact with individuals from diverse backgrounds and seniority levels, gaining valuable insights and networking opportunities.
• E-Learning Tools: Throughout your internship, you’ll have access to e-learning tools to enhance your skills and knowledge.
• Available Opportunities: foodpanda offers internships in various fields, including Information Technology, Network Administration, Business Management/Administration, Operations Management, Mass Communications, Marketing, Psychology, Linguistics, Human Resources, Project Management, Social & Digital Marketing, Data Analytics, BI Analytics, and other STEM-related areas.
• Competitive Compensation: While specific figures may vary, an intern at foodpanda Malaysia typically receives a competitive package. Besides the salary, you’ll benefit from mentoring by experienced professionals, gaining new skills and experiences.
• Employee Well-Being: foodpanda prioritizes employee well-being. They offer extensive rewards programs, incentives, partnership discounts, allowances, health insurance, and more.
• Agile Working Environment: Expect an empowering, international, and agile working environment. You’ll also get to participate in regular office parties and exciting team events.

Work-life balance

The office hours in Kuala Lumpur are from 9 AM to 6 PM, Monday to Friday. Most interns who left reviews online also mentioned how great the work-life balance they had during the internship program at Foodpanda Malaysia was.

Company culture

In terms of company culture, Foodpanda maintains a vibrant culture and remains true to its values. They believe in surrounding themselves with the right talent, in order to build a strong and resilient team. They take pride in celebrating the diverse culture across their team in the Asia Pacific region. If we refer to the short video above, we can see how Foodpanda encourages people to live like a panda with these values: to stay chill, lucky me, and no worries.

About you

For this role, Foodpanda is looking for you who have the following:

• Degree in Computer Science, Information Technology, or a similar field.
• Strong technical skills and a passion for acquiring new technologies.
• Basic understanding of computer software, hardware, and operating systems (Windows &macOS)
• Knowledge of the principles, procedures, and troubleshooting methods of networking.
• Outstanding ability to solve problems and pay attention to details.
• Interpersonal and communication abilities that work.
• Capacity to operate both individually and together in a group setting.

Sources

We gather information on this page based on the sources below:

• careers.foodpanda.com/benefits
• glassdoor.com/Reviews/foodpanda-Kuala-Lumpur-Reviews-EI_IE709546.0,9_IL.10,22_IM1100.htm?filter.iso3Language=eng&filter.employmentStatus=INTERN