HSBC Bank Malaysia
AVP, Digital Messaging and Experience Specialist null
Cyberjaya, Selangor, Malaysia
Opportunity Expired
Undertake in-depth analysis to drive out ‘best in class’ digital messaging to ensure sales and excellence in service across digital channel experience.
Opportunity details
Opportunity Type
Graduate Job
Application dates
Minimum requirements
Accepting International Applications
No
Qualifications Accepted
B
Accounting, Commerce & Finance
Business Administration & Management
Marketing, Advertising & Public Relations
I
Computer Science (all other)
Design & User Experience
Working rights
Read moreWe are currently seeking an experienced professional to join our team in the role of AVP, Digital Messaging & Experience Specialist.
Principal responsibilities:
Impact on the Business/Function
- Undertake in-depth analysis to drive out ‘best in class’ digital messaging to ensure sales and excellence in service across digital channel experience.
- Identify the source of data/insight to underpin the design of digital messaging for both manufacture and deployment
- Support the definition and scoping of analysis activity for digital messaging initiatives working with in country teams: identify current state, undertake gap analysis, brief in to design new requirements
- Oversee the production of the Digital Messaging documentation in line with committed timescales and methodology, securing Approval from stakeholders as required
- Provide deep and/or broad subject matter expertise
- Challenge business requirements where these are not supported by robust data / priorities.
Customers / Stakeholders
- Build and maintain successful working relationships with both internal and external parties across Digital
- Build and maintain excellent relationships with key parties in each entity, tailoring messages to specific audiences
Leadership & Teamwork
- Support Digital Messaging activity across a portfolio of projects/initiatives
- Collaborative working with business partners (In country Digital teams, Digital Transformation, CVM, Marketing, Operations, HOST)
- Indirect leadership of resources and specialists across other functions and organizations (where work is outsourced).
- Builds professional relationships and networks with people in or outside the team as part of day-to-day work
Operational Effectiveness & Control:
- Oversee Quality Control in Analysis team output
- Digital COE governance structures
- Identification of key risks, issues and interdependencies and providing appropriate mitigation strategies or escalating as appropriate
- Facilitate sharing of best practice across Digital Supported Entities and with wider Digital community globally
- Adherence to HK, Asia and in country regulatory and compliance policies
- Ensure HSBC is not put at any operational or reputational Risk by sharing knowledge of, and adherence to, group, HOST and Digital processes, FIM’s and necessary engagement with other group Functions where required to ensure change is created and delivered fit for purpose
Requirements:
- Strong Analytical ability and experience - excellent attention to detail, and the ability to work with complex data from a variety of sources, and to operate effectively where data is ambiguous or incomplete
- Solid understanding of digital technology in Digital Marketing, email marketing, content marketing.
- The ability to quickly understand customer and operational considerations, e.g. risk
- Awareness of User Centred Design methodology, sourcing of customer insight and importance of customer testing
- Excellent understanding of project methodology, frameworks and best practice
- Subject Matter Expertise of channel, including technical, commercial, market place and customer considerations
- Innovative – the ability to approach things differently or do different things to deliver goals
- Experience of process improvement and LEAN thinking methodologies
- Great communication skills.
- Pragmatic decision making skills, with the ability to make clear judgments based on a range of factors.
- Excellent relationship management and influencing skills to satisfy a wide range of internal and external customers with conflicting priorities
- People skills with the ability to share own Subject Matter Expertise to coach and develop others
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Bachelor's Degree in Accounting Business field
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting, Commerce & Finance
Business Administration & Management
Marketing, Advertising & Public Relations
I
Computer Science (all other)
Design & User Experience
Work rights
The opportunity is available to applicants in any of the following categories.
Malaysia
Malaysian Temporary Work Visa
Malaysian Citizen
Malaysian Permanent Resident