Everyday Banking Agent null

Job description

The health and safety of our employees and candidates are very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families to business owners, investors, and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans, and mortgages, as well as asset management, insurance, wealth management, and private banking, that best suit our customers’ needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Insurance Specialist working together with colleagues to define, manage and achieve divisional business targets.

Responsibilities

The role is a branch-based customer-facing role, primarily focusing on generating revenue by meeting customer insurance needs where required. Client focus and a broad understanding of the fundamentals of financial planning and insurance products are essential and critical for the role. The role holder has a responsibility to acquire, cross-sell and retain a protection portfolio of the customers, working with the broader branch and business team to ensure the achievement of the business performance measures and plan (as defined by WPB).

The role holder is accountable for the performance of his/her portfolio and needs to ensure it is effectively run managing to the Target Operating Model (TOM) as defined by Group. Creating and maintaining an environment where you and the wider Branch team maximize performance in achieving WPB business objectives whilst providing the highest quality service.

Understanding and adhering to local and global compliance requirements are very critical. In delivering the business objectives the role holder must also maintain the levels of operational integrity required by HSBC and adhere to the Business Principles and Values of HSBC.

Listed below are the outcomes performed by this role that directly align with key business goals. All performance should be in support of achieving these outcomes:

• Delivering excellent service.
• Supporting the branch network.
• Engaging and discovering customer insurance needs.
• Deepening customer relationships with the bank by providing insurance solutions that meet customer needs.
• Assisting line manager to uplift teammates’ selling skills and facilitating daily management tasks when needed.
• Protecting the bank - through vigilance against fraud, knowing your customer, adhering to regulations and policies, and minimizing operational risk.

Requirements

• Influencing and client-oriented communication skills.
• Excellent relationship management skills.
• Customer-driven with a strong focus on the quality of service.
• Professional and regulatory qualifications as required by the market.
• Understanding of Group Wealth Strategy and the ability to plan own activities accordingly.
• Ambitious about providing the highest standards of delivery to colleagues and customers.
• The ambition of reaching goals for self and the ability to deliver these with courage and tenacity.
• Making considered decisions that protect HSBC and the business.