Customer Support Engineer null

About Huawei Malaysia

As a subsidiary of Huawei Investment & Holding Co. Ltd, Huawei Malaysia is a leading technology company that offers a range of products and services, such as smartphones, laptops, tablets, accessories, and smart home devices. Huawei Malaysia also provides digital solutions for various sectors, such as banking, education, healthcare, and government.

Your role

As a Customer Support Engineer at Huawei Malaysia, you will be responsible for the following duties:

• Works as customer support engineer (CSE) based in Malaysia
• Troubleshooting and handling customer requests according to Malaysia TAC workflow and regulations.
• Accept Customer Requests, Respond to & resolve them quickly & effectively according to SLA.
• If assigned, participate in Projects & acceptance testing Inside/outside of Malaysia
• Participate in meetings /Presentations within the TAC organization to provide the technical perspective of the designated Product line.
• 24x7 Support on emergency issues (with shifts).

Training & development 

Huawei Malaysia provides systematic training programs for its employees at different stages of their careers, such as New Employee Orientation, mentorship, position-specific training, and expert and management skills development. Huawei Malaysia also launched the Huawei ASEAN Academy, a dedicated training module that aims to nurture 50,000 Malaysian talents over the next five years in various businesses and technology sectors. (source:huawei.com)

Compensation & benefits

The role of Customer Support Engineer at Huawei Malaysia will make you earn an annual salary that ranges from MYR 42,000 up to MYR 48,000. 

Aside from the attractive salary, Huawei offers various benefits to its employees, such as:

• Health care and insurance
• Life insurance
• Paid sick leave and vacation
• Cell phone, laptop
• Casual dress and atmosphere
• Free drinks, and disability coverage
• Opportunities for career development and learning

(source:glassdoor.com/payscale.com)

Career progression

Huawei Malaysia offers two distinct career paths for its employees: the manager path and the expert path. Employees can choose either path or switch between them to find the right job. The company also provides opportunities for career development and learning through its training programs and courses, such as New Employee Orientation, mentorship, position-specific training, expert and management skills development, and Huawei ASEAN Academy. Huawei Malaysia also enables its employees to work overseas under business trips or relocation schemes. (source:career.huawei.com/glassdoor.com)

Work-life balance

The regular working hours in its office in Kuala Lumpur are 9 hours and a half each day (09:00 AM to 06:30 PM), from Monday to Friday). Work-life balance may differ based on the employee's role, project, and department, with some experiencing flexibility and enhanced productivity through remote work using Huawei devices. However, challenges such as heavy workloads, long hours, and cultural differences can impact work-life balance, requiring proactive management and communication. (source:thestar.com.my and jobstreet.com.my)

Company culture

Huawei Malaysia has a company culture that is driven by its vision and mission to bring digital to every person, home, and organization for a fully connected, intelligent world. This company values innovation, customer focus, dedication, and integrity. It also fosters a culture of learning and collaboration among its employees, providing them with various training programs and courses, as well as opportunities to work with ecosystem partners. Huawei Malaysia also respects and protects intellectual property rights and follows local laws and regulations.

About you

If you are interested to apply for this role, here are the professional requirements you need to fulfill:

• Bachelor's Degree or above in Electronics Engineering (Majoring in Telecommunication preferred)
• Excellent interpersonal and communication skills
• Excellent written, verbal, and telephone communication skills are essential
• Mobile and flexible, willing to travel if and when required
• Willing to learn and resourceful.
• Strong knowledge of Core network products (IMS/CS/PS/USC)
• Team player with strong interpersonal skills who will interact with customers and field engineers on a daily basis.

How to apply

To apply to this position, click the "Apply on employer site" button on this page. We will direct you to Huawei Malaysia's official link for this vacancy. Make sure you have read all of the requirements mentioned above.