Opportunity Expired
Analyze requests and ability make judgments based on checklist/rules/policy
Validation and audit of abnormal claims based on policy
Route request to appropriate departments based on policy and approval requirement
Warranty Bills Verification
Check and Validate warranty claims
Request approval, and/or escalate to level 2 teams when required
Identify common errors and issues to the management team
Resolve concerns and close pending claims by coordinating and chasing concerned parties
Improve overall hold claims
Warranty closing
Pre-closing of warranty activity
Warranty claims invoice management when/where required
Address and ensure complete resolution on concerns and issues
Ensure resolution is compliant with processes and closed on time
Miscellaneous requests concerning Warranty Claims and Product Return.
Fresh graduates to 3 years of relevant work experience in a Customer Service BPO or any other industry in warranty bills verification, warranty claims, and product return
Ability to communicate with accuracy and clarity both verbally and written in English and Thai.