End of Lease Business Support Operation Internship null

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM Internship program offers students the following benefits:

• Get basic understanding on IBM organization and, business processes & high performance culture
• An opportunity to engage in real assignments/projects
• Excellent chances to develop personal skills such as: teamwork, communication
• A chance to fully integrate with IBMers and collate information about career direction
• The potential to build contacts to help with future placement

• Acts as interface between customer and IBM setting realistic expectations, resolving fulfillment/contract/decision related problems and providing support to customer ensuring a high level of satisfaction.
• Have responsibility for more complex customer relationships, but with support of more experienced team members.
• Ensures resolution of contract related problems and disputes related to EOL.
• Understands and provides advice on IBM (GARS) offerings and solutions. Prepares associated contracts and supplements and performs reconciliation in line with commitment periods and contract end.
• Maintains an awareness of customer decision and returns and communicates problems/issues to customers and appropriate IBM contact point.
• Maintains awareness of customer debt/accounts receivable status and initiates appropriate collection activities. Coordinates communication with customer and works with counterparts to resolve customer disputes and problems.
• Responds to fulfillment queries and ensures satisfaction with IBM fulfillment practices.
• Ensures compliance to all audit guidelines and adheres to all established processes.
• Assumes additional responsibilities as assigned.

Required Technical and Professional Expertise

• Open for candidates pursuing any Bachelor’s Degree program.
• Candidates need to be an active university student and able to commit to 6 months internship beginning from May 2022.
• CGPA at least 3.0 and above is a MUST
• Ability to work independently.
• Ability to plan and organize work.
• Ability to work and collaborate across teams.
• Strong written and oral English communication skills.
• Ability to work in a fast-paced, demanding, and rapidly changing environment.
• Good Excel knowledge.
• Willing to take up challenges
• Able to work from 7am- 3pm.

Preferred Technical and Professional Expertise

• Any other additional knowledge of languages is a plus point.