Purpose of the Job
This role supports Store IT systems, service requests and IT incidents incl. IT hardware equipment, application systems and operations. The role requires working closely with store co-workers, super users, SO IT team and external IT vendors to ensure high availability, stability and security of IT system to support store activities and operations.
Responsibilities
- Perform day-to-day IT operations and support activities in the store ensuring that IT systems perform with high availability, performance and security
- Investigate, trouble-shoot, follow up and communicate with store users on their IT support incidents and service requests with resolution, closure, work-around and escalation
- Perform Store IT support according to IT policies, standards and SOPs
- Support IT audit, compliance and security reviews & assessments
- Support implementation of local Store IT project activities within planned scope, schedule and budgets
- Support Store super users in testing, training, implementation and upgrade of Store IT systems incl. associated technical documentation
- Support and coordinate with SO IT in system security patches and anti-virus updates on Store IT systems on need basis
- Maintain inventory records of hardware, software license and support contracts
- Support IT hardware, software, license and subscription compliance through physical checks and tools (Service Desk and SCCM).
- Coordinate on-site work with authorized vendors during rebuild, relocations or repairs.
- Support SO IT and Store BN in IT budget preparation and contract renewal of Store IT hardware, software licenses, application support, subscription & other IT services procurement with due diligence
- Support system & data backup, recovery procedures to ensure effective and timely recovery of business data & IT services in the event of an emergency or disaster situation
- Provide IT support to Shopping Centre (e.g. Damansara/ IPC), wherever applicable
- Provide standby weekend & after office support if required or rostered
Qualification
- Good understanding of all aspects of the IKEA multichannel shopping experience at the various touch points in order to deliver a high level of service Cost and budget management.
- Cost and budget management.
- Proven leadership knowledge in a people-centric organization
- Passionate about growing and developing business, by supporting and acting to ensure the work impacts customers in a positive manner
- Good communication, negotiation and influencing skills.
- Knowledge of Navision and other software applications like Excel, PowerPoint. will be an added advantage.