Sales Associate null

Responsibilities

• To actively approach, customers who you see require additional help.
• To identify their needs by asking the right questions and advising them on the best solutions for their homes in order to exceed their expectations.
• To understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• To keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• To convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
• To understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
• You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top-selling and prioritised products (e.g. overstock/over tag).

Qualification

• Business-minded and result-driven with a customer focus. 
• Experience of working in a customer- and commercial-oriented business. 
• Confident in approaching and talking to people in a proactive manner. 
• Interest in people’s everyday life at home and home furnishing.
• Good personal discipline, meticulous and able to work in a fast-paced retail environment.
• Willing to multiskilling, able to work in more than one section/department in the store.
• Willing to work on weekends, shift hours and public holidays.