Officer ITS Helpdesk Support null

About KPMG Malaysia

KPMG is a multinational professional services network, and one of the Big Four accounting organizations. The company offers three service lines: financial auditing, tax, and advising with over 236,000 workers and offices in 145 countries.

Your role

KPMG’s ITS Helpdesk Support Officer provides internal support to KPMG users, to support, deploy, implement, and troubleshoot any issues requested by our users. Complete and follow through on all given tasks and projects assigned by their team leaders.

The responsibilities of this role will include:

• Participate in the deployment of projects as team leader.
• Support the project manager or work-stream leader to achieve project KPIs.
• Provide support to all internal KPMG users for any hardware and software issues from day to day operations such as virus incidents, application failures, OS and software corruptions.
• Deployment of KPMG Standard image, applications and software to all computers
• Reporting hardware incidents to vendors and following through on all related matters.
• Assist in maintaining hardware such as printers, network switches, and any other IT-related peripherals.
• Assist in maintaining asset management database.

Training, development & rotations

Most employees stated that this company is a great place to learn while working, especially for fresh graduates. When you work here, you will have good exposure, because you will be exposed to various industries with many skillsets developed.

Compensation & benefits

KPMG Malaysia doesn't provide specific information about the salary and benefits for this role. However, based on other reviews on another career portal, various entry-level IT roles at KPMG Malaysia will earn from MYR 36,000 to 54,000 per year. As for the benefits, employees may get healthcare & insurance, vision insurance, financial & retirement, paid time off (vacation leave, maternity & paternity leave, sick leave, bereavement leave), employee discount, apprenticeship program, job training & tuition. (source:glassdoor.com)

Career progression

On their site, KPMG Malaysia does offer a clear career progression that starts from the penultimate students to graduate to experienced professionals. To reach each step, there will be assessment and performance requirements that need to be fulfilled. When you work at KPMG, the company will support you to develop your skills and experience while working towards your professional qualifications.

Work-life balance

Although working in Big 4 companies is known to be very busy and probably will make you do a lot of overtime, you don't need to worry so much. It's because KPMG has provided flexible working time arrangements to maintain a good WLB (work-life balance) for their employees. 

Company culture

In all it does, KPMG is dedicated to maintaining the best standards of conduct both personally and professionally. Everyone at KPMG is expected to uphold the promise of excellence since integrity and morals are fundamental to what the organization is.

About you

To apply for this position, you should meet the following requirements:

• Degree in Computer Science, Information Technology, or equivalent.
• Experienced Diplomas or qualified MCSE, and CCNA holders would be considered.
• Fresh grads with a strong interest in Information Technology.
• Knowledge of LAN infrastructure works, IT applications implementations would be an added advantage.
• Knowledge of Microsoft 365 applications, Low code/No code programming, PowerBI, LAN infrastructure and IT applications installation/configuration would be an added advantage.
• Analytical and detail conscious.
• Independent, self-motivated, organized and results-oriented individuals capable of handling multiple tasks and achieving tight deadlines.
• Good command of English.

How to apply

To apply for this vacancy, simply click the button "Apply on employer site" below. We will direct you to KPMG Malaysia's official link. Make sure you've read all of the mentioned requirements for this role.