Buyer Growth Operator null

Responsibilities

• Operate daily promotion mechanics/campaign/platform operations to increase buyer growth, order conversion, and retain customers loyalty. (eg: Coins, Voucher Club…)
• Design & communicate process guidelines for features (eg: promotion voucher-request, engagement features asset booking) with relevant stakeholders in line with campaign strategy.
• Responsible for overseeing and executing all feature operations and ensuring all operations are uploaded based on given deadlines on a daily / weekly basis. (eg: promotion voucher creation, product upload operation…)
• Identify and follow up on bugs to be fixed to ensure a seamless seller and buyer experience.
• Direct, monitor and execute UAT of new features/products before launches.
• Data Tracking, Product Experimentation & Optimization
• Responsible for continuous monitoring & tracking of promotional, gamification/loyalty features & performance to drive optimization and improve efficiency.
• Conduct research on competitive landscapes for key markets and identify improvement opportunities.
• Identify operations difficulties and provide feedback to improve product operations flow.

Job Requirements

• At least 1 year of experience in Product Operations or any Operational relevant roles in E-commerce or IT industries.
• A basic understanding of the user journey experience will be a plus point.
• Well-informed of the market competitive structure and industry best practices.
• Analytical and problem-solving skills coupled with decision-making ability. Excel intermediate level is required.
• Proven team leadership, interpersonal skills, and ability to get things done.
• Ability to clearly communicate high-level strategy and technical details effectively across disciplines, locations, and organizations, including to senior leadership.
• A self-motivated, self-directed individual who can also motivate and collaborate with multiple teams.