Customer Experience Analyst null

About Lazada

Lazada is an international e-commerce company headquartered in Singapore and spanning various countries in Southeast Asia, including Malaysia. In August 2018, Lazada officially became the e-commerce operator with the highest number of visitors in Southeast Asia with more than 560 million buyers.

Your role

As a Customer Experience Analyst, you will do the following tasks:

Seller Experience focused:

• Collecting feedback from Sellers qualitatively and quantitatively
• Continuously using feedback from Sellers to improve sellers’ experience with Lazada; such as registration, onboarding, training, listing, campaign, traffic, delivery, order management, returns management, partner support, etc.
• Attending to Seller-related operational Adhoc issues tactfully.

Project and system management:

• Taking insights from sellers’ feedback, Product teams, and the related functions to prioritize and design the best solution for Sellers
• Defining project work plan, roadmap, and key success criteria
• Implement and monitor projects until completion
• Working closely with Regional and Product teams to develop automation solutions.

Business partnership:

• Work closely with Platform Health, Logistics and Product teams to better understand and drive/support key projects, which impact sellers’ experiences
• Constantly feedback to Customer Care on functions strategies, and campaigns to ensure there is proper alignment.

Training, development & rotations

There are no details and specific information regarding training, development & rotations in this position. But Lazada Malaysia has an excellent working environment that allows you to grow time after time.

Compensation & benefits

Based on another career website we have researched, a customer experience associate and its kind will get about MYR 5000 - 5200/month. Besides getting a salary, you can also get a transport allowance, phone allowance, health insurance, and free snacks at the pantry. (Glassdoor)

Career progression

There are no details or specific information regarding career progression. But Lazada is a company that rapidly growing with a large pool of talent and technology. So, Lazada is one of the best place to grow your career.

Work-life balance

Based on the majority of Lazada Malaysia employees' reviews on another online career portal, work-life balance in Lazada Malaysia is fairly excellent. Lazada is known as a modern company with flexible working hours.

Company culture

Lazada Malaysia has a unique working culture that makes employees comfortable. You can find friendly staff and an “always help each other” culture at Lazada Malaysia. Besides it, employees at Lazada are young and energetic.

About you

If you are interested to work as a Customer Experience Analyst at Lazada Malaysia, you must have the following qualifications:

• Fresh graduate whose tech-savvy. 
• Good understanding of how systems work, information exchange and structure, and interest to explore the e-commerce industry.
• Basic project management, strong communication, and collaborative skills.
• Basic analytical skills with excellent written and verbal communication skills in English are required for this position.
• Ability to adopt and succeed in a fast-paced, innovative, and rapidly evolving industry and organization.
• Able to deliver under pressure, entrepreneurial and results-driven
• Basic Microsoft Office skills (Excel and PPT).

How to apply

To apply to this position, simply click the button "Apply on employer site" on this page. We will direct you to Lazada Malaysia's official link for this vacancy. Make sure you have read all of the requirements mentioned above.