Policy & Governance Operations-(Overseas Market) Analyst null

About Lazada Malaysia

Lazada Malaysia, as a subsidiary of Lazada Group, began operating in Malaysia in March 2012, establishing itself as one of the pioneering e-commerce platforms in the country. Over the years, Lazada Malaysia has grown to become a prominent online marketplace, serving millions of customers and offering a diverse selection of products from local and international sellers.

Your role

Team and role introduction

The Platform team located in Singapore is responsible for improving the experience for both buyers and sellers through (a) policy and platform governance, and (b) content & catalog management. The team sits central to various corporate and commercial functions within Lazada, and its members are required to work deeply and closely with stakeholders to drive improvement projects.

As a Policy & Governance Operations-(Overseas Market) Analyst at Lazada Malaysia, you will do the work below:

• Provide regular monitoring and reporting of operational performance, and maintain data dashboards.
• Conduct governance and policy training, education, and live stream for sellers to drive impactful behavior.
• Provide operational support to stakeholders through case management relating to policy waivers, policy enforcement, and seller appeals.
• Support cross-functional projects through project planning, implementation, and testing.
• Identify areas for performance improvements and implement them where practicable.
• Regular monitoring of the data dashboard to detect anomalies and conduct basic analysis.
• Support in weekly and monthly management reporting needs (scheduling, note taking, consolidating materials require for monitoring and reporting purposes).
• The candidate will also be cross-trained in content and catalog domains for exposure and skills development.

Training & development 

In general, Lazada is an excellent place for learning, especially about e-commerce (platform), and the driving force behind it such as user growth, seller growth, product assortment, dynamic pricing, fulfillment, etc.). Regardless of which department or function you're attached to, the exposure to the business is almost direct. Hence, you will learn a lot and get a lot based on your effort. 

Benefits

Aside from an attractive salary, you may also get the following benefits:

• Health insurance
• Optic & dental claim
• Free lunch or snacks
• Maternity & paternity leave
• Miscellaneous allowance

Career progression

Lazada doesn't specifically mention the career path of this role. However, if we refer to the majority of the online reviews, the company does provide a lot of career opportunities for its employees. Most mention will get more benefits after working more than one year or a long employment period. 

Work-life balance

The regular working time is from 9 to 6, 6 days per week. Some positions may differ because some other employees state that they work 12 hours with 2 times break each. In addition, there is also a flexible working arrangement to keep a work-life balance.

Company culture

 

 

 

 

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A post shared by Lazada Malaysia (@lazada_my)

Lazada has been recognized for its excellent workplace culture and high levels of employee engagement. In 2022, Lazada Malaysia received HR Asia’s “Best Companies to Work for in Asia” award. According to employee reviews on Comparably, Lazada employees are most satisfied with the CEO rating, environment, and leadership categories, putting Lazada Group’s culture in the Top 15% compared to similar-sized companies. Overall, it seems that Lazada Malaysia has a positive company culture that values its employees. 

About you

Applicants must have a strong aptitude for being analytical, and data-driven, appreciate the use and intent of different technology stacks/ software, and be able to deconstruct issues logically. This role supports the Singapore office directly and remotely.

Below are the requirements you need to meet to apply for this role:

• University graduates with relevant Bachelor’s degrees; fresh graduates are welcome.
• Candidates with at least 1 year of work experience in marketplace e-commerce, or experience in operations, communication, or compliance roles will be considered favorably.
• Basic level of SQL knowledge, or coding in other languages preferred.
• Structured and analytical when presented with challenges, creative and flexible in proposing improvements and solutions.
• Enthusiastic in appreciating and resolving e-commerce platform challenges,
• Ability to manage multiple stakeholders, prioritize and deliver on multiple projects;
• Self-motivated, proactive, and able to work under pressure;
• Excellent articulation and written communication skills in English.

How to apply

To apply to this position, simply click the "Apply on employer site" button on this page. We will direct you to Lazada Malaysia's official link for this vacancy. Make sure you've thoroughly read the details & requirements for this role.

Sources

The following sources were used in researching this page:

• lazada.com/en/about/
• glassdoor.com/Reviews/Lazada-Kuala-Lumpur-Reviews-EI_IE578726.0,6_IL.7,19_IM1100.htm?filter.iso3Language=eng
• comparably.com/companies/lazada-group
• glassdoor.com/Benefits/Lazada-Malaysia-Benefits-EI_IE578726.0,6_IL.7,15_IN170.htm