Seller Tools Operations Associate null

Job Description

Seller Tool Operations Associate will be reporting to the Head of Lazada Seller Tools. With opportunities to handle projects, this role requires strong multi-tasking, prioritization and communication skills.

Key responsibilities 

• Responsible for product management of seller-facing tools to ensure a smooth launch, operations, enhancements, adoption and quality utilization.
• Monitor and strategize Seller Tools adoption status, respectively for different seller segments. Identify trends and issues to take action accordingly.
• Propose and execute tools strategy for campaigns and daily operations.
• Launch new features or enhancements in Lazada Center Centre by conducting the internal tests, optimizing features, training plan and sending a communication to stakeholders.
• Submit feature requests to the product team with proper justification and relevant data. Further, improve the user interface with the product designer for a better user experience.
• Report bugs to product managers and follow up with progress and solutions to solve the bugs.
• Monitor seller tools dashboard and study for both quantitative and qualitative metrics.
• Based on data analysis and quality studies, come up with valuable implications and suggestions to share with sellers or internal teams to use all the seller tools effectively.
• Fully utilize available resources to promote seller tools so sellers can increase store traffic, conversion rate, order value and maintain sustainable business growth by using these tools.
• Align with Lazada regional team to map future tools direction and leverage good practices from other ventures.
• Work closely with Seller Engagement Team to post communications to sellers and organize on-site events. Update training materials on Lazada University and come up with training plans.
• During campaign time, coordinate with traffic and the campaign team. Prepare for campaign-related communications to sellers, backend setups, monitor preparation progress and manage target communications to campaign focused sellers.
• Keep close relationship with Key Account Managers per category to manage strategies by utilizing seller tools and ensure sustainable business growth in the term length.
• Be capable to analyze data and come up with valuable insights for performance improvement purposes.

Job Requirements

• Adeptness in Microsoft office tools, i.e. Word, Excel, PowerPoint
• Analytical skill and critical thinking
• Positive learning attitude with strong adaptation skills in a fast-paced environment
• Highly energetic and independent individual
• Prior experience in another E-commerce business
• SQL skills