Customer Support - Home Based null

Neeuro is a Singapore-based global company founded in 2013, which specialises in the utilisation of Brain-Computer Interface (BCI) technology to maximise users’ neurological agility and fitness. Our core solution captures brainwave signals non-invasively through Neeuro SenzeBand and analyses these signals with NeeuroOS, an Artificial Intelligence (AI) driven platform to provide users with meaningful insights on improving their brain functions and mental wellness.

Neeuro’s vision is to be a global enabler in empowering every human’s mind with its neurotechnology products, and to offer a platform ecosystem for brain computing in mental health solutions. With more than 10 years of scientific and clinical experiences, Neeuro has expanded beyond Singapore shores and penetrated international markets.

Job Description

Neeuro is in search of self-starters who are passionate about helping clients. The Customer Support Officer will be responsible for supporting Neeuro's clients by attending to product queries and problems in a timely and friendly manner. The role also requires the individual to assist other teams in Neeuro with operational requirements such as order fulfillment, logistics, etc.

Roles

• To answer and engage inbound queries from potential partners (B2B) and B2C clients, suggesting information that could help clients to make further decisions and booking an appointment with the sales team for closing the deal.
• To deal with support requests from clients (both internal and external).
• Handle product shipment and solutions delivery to Neeuro’s various clients. 
• To pro-actively collaborate with prospective and existing users, various product, operations, and business stakeholders within the company to deliver effective service. 
• From time to time assist in leads generation of potential partners in Neeuro’s target segments.
• Give feedback and suggestions on challenges faced either by the client or by the team and propose how we can improve process flows.

Requirements

• Bachelor’s degree
• At least two years customer service experience; experience in leads generation is a plus. 
• Good written and verbal communication skills in English and Simplified Chinese. Having proficiency in both Japanese and Simplified Chinese is a plus. Flexible to adapt to various nationalities. Must also have good written and verbal English language skills. 
• Able to manage multiple clients and tasks in a systematic and timely manner. 
• Positive and energetic self-starter who is results driven, able to work autonomously with exceptional collaboration and people skills. Creative thinker is a plus.
• Good general Microsoft office technology skills necessary; having strong CRM systems capability is a plus.