Internship Trainee (IT Operations/NOC) null

• Compile reference documentation for internal teams during handover;
• Perform fault analysis, classification, and troubleshooting of incidents through the support portal;
• Provide network circuits traffic monitoring and updates;
• Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA);
• Liaise with customers to provide updates as per the agreed SLA;
• Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs;
• To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution.
• Perform customization of daily, weekly, and monthly reports.
• Perform shift work
• Other ad-hoc tasks related to network management and technical provisioning delivery;
• Provide onsite support if required.

Requirements

• Candidate must possess at least Bachelor’s Degree / Post Graduate Diploma / Professional Degree in Engineering (IT / Telecommunication) or equivalent.
• No working experience required and FRESH GRADUATE ARE WELCOME to apply.
• Preferably intern in final semester for this internship opportunity as successful intern may be considered for permanent position upon completion of the internship.
• Preferable specialized in network/cloud technologies/ Programming in Python, JAVA, C++ for AI/ML application.
• Interest in Internet services and project management.
• Good verbal and interpersonal communications skills. English proficiency is a must.
• Good to have- Mandarin proficiency
• Excellent collaborative skills to work effectively with team throughout organization and committed throughout the six (6) months internship.
• Perform task given by Superior