Contact Centre Executive null

About Prudential 

Prudential provides life and health insurance and asset management, with a focus on Asia and Africa. Prudential helps people get the most out of life, by making healthcare affordable and accessible and by promoting financial inclusion. Prudential protect people’s wealth, help them grow their assets, and empower them to save for their goals. The business has more than 18 million life customers in Asia and Africa. Prudential has been providing trusted financial security for 95 years and is listed on stock exchanges in London, Hong Kong, Singapore, and New York.

Your role

• Deliver world class customer service via telephone
• Provide a polite, professional and accurate response
• Manager customer's expectations and display ownership for customer's requests
• Liaise with appropriate departments to resolve issues brought up by customers
• Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
• Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
• Undertake any other works and duties allocated by management as and when required

Training, development & rotations

This career path is for you if you want to learn, lead and develop agile skills. And because the life of an entrepreneur is demanding as well as dynamic, Prudential is ready to invest in you from day one and lead you. Benefit from modules designed to give you all the basic skills, attitude and support you need to become a successful wealth planner. Gain skills and knowledge from ongoing e-learning on product, technical and sales advisory processes. Draw inspiration from insightful talks and coaching by successful practitioners. Participate in ongoing interactive forum sessions with local and international speakers and reap its benefits..

Benefits

Prudential's PRU+YOU Benefits & Wellbeing provides a wide variety of benefit and wellbeing offerings from health & wellness, mental healthcare, financial wellbeing to work-life blend to support our people to connect, grow and succeed at work and in life. This includes our region-wide Employee Assistance Program and PRU share plus plan which enables our employees to become shareholders. (Source: Glassdoor Salaries & Employee Benefits).

• Leave benefits
• Wellness Initiatives
• Group insurance benefits
• Child Care
• Rewarding your family
• Employee Assistance Program for family

Career progression

Always focused on action, a Prudential employee is the change he or she wants to see. Whatever the challenge, Prudential sees an opportunity, own the issue, learn from it, and keep going. Prudential employees are encouraged to move internationally for skills transfer and career development. By being with Prudential, you get to future-proof Prudential and be a part of this change to help people connect, grow and succeed.

Work-life balance

Today’s best workplaces celebrate diversity, creativity, collaboration and teamwork. Menara Prudential, Malaysia headquarters in the landmark Tun Razak Exchange financial district, is a vibrant office dedicated to delivering the best for customers. Prudential's new office is not only a testament to commitment to the community that Prudential serves, but to people as well. It supports an agile and dynamic work environment for  employees to inspire, innovate and thrive. Incorporating elements from Malaysian culture, natural scenery and urban landscapes, Menara Prudential features over 10 types of workplace settings suited for activity-based working. 

Culture & Vibe

Prudential will deliver  purpose by creating a culture in which diversity is celebrated and inclusion assured, for colleagues, customers and partners. Prudential is built on a culture of collaboration and agility supported by a purposeful workspace designed to allow this culture to flourish. Prudential is Diverse & Inclusive, empowered by People from different backgrounds and industries that help cultivate a rich culture of endless collaboration.

About You

• At least Diploma or Degree in any field from a recognized college or university.
• Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.
• Experience in handling international calls will be an added advantage.
• Fresh graduates who are looking for challenges in customer service are encouraged to apply.
• Good command of spoken and written English. Ability to speak and write Mandarin and/or Chinese dialects is an added advantage.
• Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
• Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
• Pleasant, patience and self-discipline.
• Successful candidates will be provided with comprehensive training in Malaysia and/or Singapore.

How to apply

To apply for the job just click the Apply on employer site button below and submit your resume and credentials. You’ll be asked for your personal information. Prudential recommends you apply as soon as possible.