Customer Onboarding Executive - Agency null

About Prudential 

Prudential provides life and health insurance and asset management, with a focus on Asia and Africa. Prudential helps people get the most out of life, by making healthcare affordable and accessible and by promoting financial inclusion. Prudential protect people’s wealth, help them grow their assets, and empower them to save for their goals. The business has more than 18 million life customers in Asia and Africa. Prudential has been providing trusted financial security for 95 years and is listed on stock exchanges in London, Hong Kong, Singapore, and New York.

Your role

The incumbent is responsible to provide best-in-class customer onboarding experience to support the Company’s business by assessing risks and approving or declining applicants within underwriting guidelines and compliance regulations.

The complexity of the insurance business requires the incumbent to acquire strong technical underwriting skill, be a team player with a high level of responsibility and commitment; be customer orientated, and possesses minimal supervisory skill. The incumbent is also required to work closely with other departments in delivering exceptional PRUexperience Service to customers.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Underwrite individual life and group insurance in accordance with underwriting guidelines, and compliance regulatory and corporate requirements.
• Process cases in accordance with the prioritization given and within the agreed Turn Around Time.
• Achieve individual expected productivity and quality.
• Keep up to date on new or enhanced products/services/guidelines to maintain a high level of quality service, and deliver exceptional PRUexperience Service to customers.
• Perform agent calling or minimize requirements calling to reduce departmental penders rate.
• Provide constructive feedback for process improvement where appropriate.
• Perform other related duties and tasks as assigned by the superior from time to time.
• Be resourceful in searching for solutions.

Training, development & rotations

This career path is for you if you want to learn, lead and develop agile skills. And because the life of an entrepreneur is demanding as well as dynamic, Prudential is ready to invest in you from day one and lead you. Benefit from modules designed to give you all the basic skills, attitudes, and support you need to become a successful wealth planner. Gain skills and knowledge from ongoing e-learning on product, technical, and sales advisory processes. Draw inspiration from insightful talks and coaching by successful practitioners. Participate in ongoing interactive forum sessions with local and international speakers and reap its benefits.

Salary & benefits

The average intern salary at prudential Malaysia ranges between MYR 35,000 - MYR 43,000 per year.

PRU+YOU Benefits & Wellbeing provides a wide variety of benefits and well-being offerings from health & wellness, mental healthcare, and financial well-being to a work-life blend to support people to connect, grow and succeed at work and in life. This includes the region-wide Employee Assistance Program and PRU share plus plan which enables employees to become shareholders. (Source: Glassdoor Salaries & Employee Benefits)

• Leave benefits
• Wellness Initiatives
• Group insurance benefits
• Child Care
• Rewarding your family
• Employee Assistance Program for family

Career progression

Always focused on action, a Prudential employee is the change he or she wants to see. Whatever the challenge, Prudential sees an opportunity, owns the issue, learns from it, and keeps going. Prudential employees are encouraged to move internationally for skills transfer and career development. By being with Prudential, you get to future-proof Prudential and be a part of this change to help people connect, grow and succeed.

Work-life balance

Today’s best workplaces celebrate diversity, creativity, collaboration, and teamwork. Menara Prudential, Malaysia headquarters in the landmark Tun Razak Exchange financial district, is a vibrant office dedicated to delivering the best for customers. Prudential's new office is not only a testament to a commitment to the community that Prudential serves, but to people as well. It supports an agile and dynamic work environment for employees to inspire, innovate and thrive. Incorporating elements from Malaysian culture, natural scenery, and urban landscapes, Menara Prudential features over 10 types of workplace settings suited for activity-based working. 

Culture & Vibe

Prudential will deliver purpose by creating a culture in which diversity is celebrated and inclusion assured, for colleagues, customers, and partners. Prudential is built on a culture of collaboration and agility supported by a purposeful workspace designed to allow this culture to flourish. Prudential is Diverse & Inclusive, empowered by People from different backgrounds and industries that help cultivate a rich culture of endless collaboration.

About you

Qualifications

• A degree in Biomedical Science/Biology/Health Science or any field related to human biology or public health.

Experience

• Fresh graduate
• 3-5 years experience in a relevant industry.

Knowledge

• Effective analytical skills
• Good interpersonal and communication skills, both written and verbal
• Confident decision-making skills

How to apply

To apply for the job just click the Apply on employer site button below and submit your resume and credentials. You’ll be asked for your personal information. Prudential recommends you apply as soon as possible.