PBTB Claims Production Executive null

Job Description

The Executive, (Death, Critical Illness, Total & Permanent Disability) is actively involved in day to day operational production to meet the KPI. The incumbent is required to achieve the expected daily individual’s productivity, to deliver the service turnaround time, attend penders timely, attend training and improve the quality of assessment towards service excellence.
Perform claims assessment and approval on all claims based on authority limits for the whole team. Ensure all claims are assessed in accordance with SOP within TAT for the claim process by the team. Accountable on team efficiency and effectiveness performance on TAT, productivities per level set.

Responsibilities

• Work independently and deliver KPI within the agreed timeline. Execute daily tasks and clear assigned penders and have urgency to ensure the team are performing within or exceeding target SLA.
• Attend product and technical training and work with the team on acquiring and improving the required job and technical knowledge.
• To comply with all regulatory (internal and external) and corporate requirements.
• Any other tasks are given by HR, company or department activities/directives.