Administrator Entitlements null

About RBC

Royal Bank of Canada began as the Merchants Bank of Halifax in 1864. It was founded by a small group of Maritime trade merchants as a private, unchartered commercial bank that would assist them in their daily business activities.

Your Role

 Ensure that all allocated corporate/income/tax events and instructions are:

• Processed, validated, and authorized within the required timeframes i.e. key dates and stages
• Highly in adherence to SLA and  operational procedures without exception; and deviations are reported to the Senior Administrator/Supervisor/Manager immediately
• Ensure prompt escalation of operational issues that may cause financial or reputational issues to RBC or its clients to the Senior Administrator/Supervisor/Manager of the team/department
• Ensure entitlement entries carries the correct valuation in providing accurate Unit Price for NAV calculation
• Process receipt of entitlements within agreed service standards
• Full adherence to the team’s control functions, including operations/events and End of the Day checklists.
• Assist with the day-to-day administrative tasks of investigation/amendment and clearance of reconciling items in ensuring accurate corporate events processing.
• Ensure that queries raised/assigned to individuals are answered within agreed service standards
• Review procedures and processing on a regular basis with advice to Supervisor for process improvements (time-saving/cost-effectiveness).
• Ensure ongoing productivity by providing backup relief for staff who are absent or on leave
• Continually ensure complete awareness of Client, external custodians, and inter-departmental Service Level Standards / Agreements and ensure compliance at all times
• Full awareness of the PPL process and conduct periodic reviews on existing procedures with a focus on increasing accuracy, efficiency, and best practices
• Support the identification of new technology and operational processes to effectively reduce cost, increase quality service and ensure accuracy
• Establish working relationships with people at all levels both interdepartmental and across the wider Firm
• Accountable for maintaining satisfactory internal and external Audit/Regulatory/Risk ratings and reviews.
• Provide feedback on agent network and vendor performance on any deviations from their service level agreement with RBC.
• Able to demonstrate the capability to perform validation on a common task

Training, Development & Rotations

RBC formal training and development programs are an important complement to on-the-job learning. Employees have access to a wide range of formal learning resources and opportunities – everything from traditional classroom training, to interactive web-based learning programs, to online resource libraries, to live and on-demand webcasts. Informal learning also takes place through specific projects and work assignments. RBC also provides the opportunity for employees to engage in external seminars and conferences, training and professional accreditation programs, and major educational sponsorships.

Compensation & benefits

The estimated salary range for this role at RBC is between MYR 34,000/ MYR 51,000 per year.  As an employee, you'll also receive the following benefits:

• Dental Benefits.
• Disability Insurance.
• Flexible Spending Account (FSA)
• Health Insurance Benefits.
• Life Insurance.
• Vision Benefits.
• Mental Health Benefits.

Career progression

RBC Malaysia is continually looking for ways to improve employee experiences so they can perform their best, excel in their careers, and be recognized for what they do; 25% of employees achieve growth or promotion opportunities each year, and 25 hours/year are dedicated to employee learning and development and 90% of the training is conducted in-house.

Work-life balance

The Work-Life Balance at Rbc is rated a C+ by 22 employees putting it in the Top 50% of similar size companies on Comparably. 67% of Rbc employees feel they are burnt out. A well-proportioned work-life balance is necessary to keep employees happy and productive.

Company Culture

At RBC, the company embraces diversity and inclusion for innovation and growth. RBC Bank is committed to building inclusive teams and an equitable workplace for RBC employees to bring their true selves to work. RBC is taking action to tackle issues of inequity and systemic bias to support diverse talent, clients, and communities. The company also provides an accessible candidate experience for prospective employees with different abilities. 

About You

How to apply

To apply for this position, simply click the “Apply on employer site” button on this page.

Source

• My.prosple.com/About RBC
• Comparably.com/Work-life balance
• Glassdoor.com/Salary
• Youtube.com
• RBC.com/community-sustainability/_assets-custom/pdf/about-working-at-RBC-eng.pdf