Entitlements Supervisor null

Responsibilities

• Ensure that all allocated corporate events are validated, checked and authorised within the required timeframes 
• Processed in adherence to the operational procedures 
• Ensure Operational Events are maintained at an absolute minimum, or where occurring are not repetitive in nature as part of managing key risk indicators 
• Ensure that the correct templates are used for the generation of event details 
• Ensure all failing messages are repaired and resent.
• Ensure that all instructions are processed and validated within the required deadlines
• Ensure all outbound advices are sent within the necessary deadlines
• Ensure all data entries are processed accurately and within the required timeframes
• Ensure that escalated client enquiries are answered within agreed service standards
• Ensure efficient allocation and management of work throughout the team.
• Responsible for ensuring all cash entitlements resulting from assigned corporate events are positioned and credited to client's accounts in line with currency deadlines 
• Compliance with Treat Client Fair policy and complaint procedure Ensure that all reconciliation issues and client queries are resolved in a timely manner and ensure that all supporting documentation is available 
• To ensure the prompt escalation (same day) to the line manager of all matters which may present a potential financial loss or client service concern 
• Continually ensure complete awareness of Client, Agent and Inter-departmental Service Level Standards / Agreements and ensure compliance at all times 
• Interaction with people at all levels both interdepartmental and across Global Custody and Fund Services 

Requirements

• Must possess a thorough and methodical approach to the accurate processing of all allocated Corporate Actions. 
• In-depth knowledge and experience of Corporate Actions. 
• Good written and verbal communication skills. 
• Ability to use initiative. 
• Excellent attention to detail.
• Good interpersonal skills and networking abilities with sub-custodians and internal departments. 
• Ability to work as part of a team or alone to achieve collective goals 
• Good organization skills and ability to prioritise workloads to meet tight deadlines.
• Be able to work under pressure. 
• Investment Operations Certificate (IOC) qualifications 

Working Condition

• Shift conditions of home location 
• Plus early/late coverage as required 
• Flexibility in working hours may be required 
• The requirement to work local and/or home location public holidays as per business needs