Finance & Procurement - Service Support Internship null

About Roche Malaysia

At Roche, over 100,000 global team members pioneer healthcare innovations. In Kuala Lumpur, Roche Services & Solutions and People Support Solutions offer comprehensive business support to APAC colleagues. With a workforce of 1100, Roche Malaysia thrives on innovation and diversity.

Your role

The Service Specialists in the 1SS also add information to the knowledge base (e.g. known errors, workarounds), identify issues, report exceptions and possible enhancements to service support processes, and raise to the Support Group Manager. They also constantly exchange with the product teams, to understand new technical capabilities, address gaps in knowledge articles, getting/provide feedback about the support process and the compliance to it, hence a comprehensive approach on how to best collaboratively support end users.

What you will be working on :

• Serve as the common entry gate to provide 1st level support for any kind of end-user inquiry within the ASPIRE program such as S4, MyBuy, OMP (Planning Platform), and CWP (Customer Web Portal).
• Handle Incidents & Requests received via Multiple Communication Channels and coordinate the End-to-End Ticket Lifecycle by following the incident and request management procedures.
• Guide customers on Self-Service, by encouraging customers to be more autonomous, by guiding them to solutions, sharing guides & showing Self-Service Portal capabilities, etc. Moreover, contributes to Building a Knowledge base for customer experience organization and customers.
• Ensure that excellent customer experience is achieved through the combination of soft skills and a customer-centric mindset.
• Invest in Self-Learning and development: Stay up-to-date with new services, and invest in technical expertise for specific areas according to the business needs.
• Any other task that may be assigned from time to time.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their reporting manager.

Training & development

Roche provides dedicated internship programs and industrial placements across various work areas. Interns take on project responsibilities, play proactive roles, gain firsthand insights into activities and processes, and experience collaboration with colleagues and stakeholders. Access to Roche's international network and diverse training options fosters personal and professional growth.

Benefits

In addition to the competitive pay other benefits for interns include:

• Valuable Responsibilities
• Skill Development Opportunities
• Continuous Improvement Initiatives
• Compliance Assurance
• Training and Networking Benefits
• Mentorship and Support

Career progression

At Roche, interns tackle diverse tasks, offering top-notch support across platforms like S4 and MyBuy. They ensure smooth ticket cycles, guide customers towards self-service, and focus on personal growth, preparing for exciting career paths ahead. This equips them with valuable skills, paving the way for future opportunities within Roche and broader sectors, ensuring a pathway to success in their careers.

Work-life balance

At Roche Malaysia, interns enjoy a healthy work-life balance and flexible work schedules. The company values the well-being of its employees, providing support to ensure interns can manage their workload effectively while maintaining personal commitments.

Culture & vibe

Interns at Roche Malaysia thrive in a supportive, inclusive culture that fosters collaboration and innovation. The company values diversity, promotes open communication, and encourages personal growth. Interns are welcomed into a community where their contributions are valued, and they have the opportunity to learn from experienced professionals while making meaningful connections.

About you

Qualifications required for this internship:

• Undergraduate Degree students from reputable universities in Malaysia pursuing studies in Business Studies, Finance & Accounting, Commerce, IT, Supply Chain, Procurement, or equivalent.
• Interested in the customer experience support field.
• Interested in working in a shared service center across a global or large organization.
• Able to commit to 5-6 months of internship within this year.

Sources

The following sources were used in researching this page:

• careers.roche.com/global/en/malaysia
• careers.roche.com/global/en/students-programmes
• youtube.com.
• glassdoor.com/Salary/Roche-Communications-Intern-Salaries