Roche Malaysia
I2P System Support Global Customer Experience Intern null
Opportunity Expired
Opportunity details
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What the team does
At Roche, the Global Customer Experience team is a worldwide dedicated support unit for Finance, Procurement, and IT processes. The team supports Roche affiliates globally, offering continuous career growth opportunities.
Job accountabilities
I2P System Support
- Handle all incoming queries related to the I2P (Invoice to Pay) system, ensuring timely resolution from start to closure.
- Assist end-users with general use, navigation, functionalities, and process-related queries on the I2P system.
- Monitor workflows and reassign tasks to ensure correct approver updates.
- Conduct system troubleshooting, perform in-depth analysis, propose solutions, and workarounds, and escalate issues as needed.
- Initiate change requests or JIRA cards for system bug fixes, new features, and enhancements.
- Develop expertise to meet current and future business needs.
- Provide process and technical expertise, ensuring stakeholders are informed of changes and updates.
- Build strong collaborative networks with key stakeholders, ensuring effective communication and resolution of issues.
- Proactively communicate and collaborate with business users, Global Business Process Management (GBPM), IT, and management to resolve issues and ensure service delivery meets KPIs and SLAs.
System Testing and Training
- Support new system development, participate in testing, and facilitate smooth system go-live.
- Deliver training to internal stakeholders on system functionalities and updates.
- Conduct delta and refresher training sessions for end-users.
- Maintain regional training documentation and knowledge database.
Continuous Improvement Initiative
- Contribute to continuous improvement initiatives by proposing system enhancements.
- Share knowledge with team members and participate in training sessions to enhance skills and competencies.
Ensure Compliance
- Ensure all business activities adhere to Company SOPs, local laws, and ethical standards.
- Maintain compliance with Accounts Payable policies, directives, guidelines, and RSS SOPs.
About you
To apply for this role, you need to meet the requirements below:
- Solid functional knowledge of Finance and Procurement processes, particularly in Accounts Payable.
- Proficiency in Excel, analytical skills, and presentation tools.
- Strong ability to prioritize tasks, organize work effectively, and meet deadlines.
- Excellent written and verbal communication skills.
- Exceptional attention to detail, with strong analytical, research, and reconciliation skills.
- Demonstrated customer service-focused communication skills.
- Proficient in English with strong communication skills, both written and verbal.
Benefits
In addition to a monthly internship stipend, interning at Roche Malaysia offers the following benefits:
- Impact: Your work directly contributes to advancing healthcare globally, making a difference in the lives of millions.
- Innovation: Roche encourages curiosity and pushes the boundaries of what's possible, driving continuous improvement and breakthrough solutions.
- Culture: Roche fosters a diverse and inclusive workplace where every voice is valued, creating a collaborative environment that sparks creativity and excellence.
- Development: With extensive learning and development opportunities, including mentorship programs and career advancement paths, Roche invests in your growth and success.
Don't forget to check the video below to find out more about the benefits of interning at Roche!
Training & development
Roche provides specialized internship programs and practical placements across various fields. As an intern, you will take charge of your projects, learn to take initiative, gain direct experience with their operations and procedures, and experience the dynamics of working with team members and diverse stakeholders. You will be connected to Roche’s global network and have numerous opportunities for on-the-job and off-the-job training for your personal and professional development.
Career progression
Roche provides a comprehensive career path for interns, starting from hands-on experience during the internship, to more structured training and development opportunities post-internship. However, the specific career path can vary depending on the individual’s role, location, and the specific needs of the business.
Sources
We gather information on this page based on the following sources:
- careers.roche.com/global/en/malaysia
- careers.roche.com/global/en/internship-programs
- careers.roche.com/global/en/students-programmes
- glassdoor.com/Reviews/Roche-Malaysia-Reviews-EI_IE3480.0,5_IL.6,14_IN170.htm?filter.iso3Language=eng
Hiring criteria
Entry pathway
Degree or Certificate
Work rights
The opportunity is available to applicants in any of the following categories.
Malaysia
Malaysian Citizen
Malaysian Permanent Resident
Malaysian Student Visa