Information Technology Service Desk Intern null

About Roche Malaysia

Roche Malaysia, a subsidiary of the global healthcare company Roche, has been present in Malaysia since the 1950s and has grown into one of the leading healthcare companies in the country. The company is dedicated to the pharmaceutical business and provides quality healthcare products and services to improve patient's quality of life.

Your role

As an IT Service Desk Intern, you will play a pivotal role in providing first-level support for incidents and requests from end users across Windows, Google, and Apple environments. Your responsibilities will encompass troubleshooting software and hardware issues, facilitating software package installations and configurations, and offering assistance with various types of hardware devices. This role operates within a highly innovative and technologically advanced environment, where sharing knowledge and actively contributing to the enhancement of IT services are encouraged.

Key responsibilities

• Provide first-level support for software and hardware incidents and service requests across Apple, Windows, and Google environments via multiple communication channels, including telephone, email, chat, self-service portal, and ticketing applications.
• Contribute to knowledge-sharing initiatives by providing insights, contributing articles to the Knowledge Database, and delivering training sessions or facilitating forums.
• Act as a liaison between end users and IT teams, ensuring prompt resolution of issues and escalating complex situations as necessary.
• Keep end users informed about the status of their requests, guiding them to optimal solutions to enhance their productivity.
• Adhere to a rotational shift schedule, working at least 20% on the morning or afternoon shift to support a follow-the-sun model.

Training & development

Roche provides specialized internship programs and practical placements across various fields. As an intern, you will take charge of your projects, learn to take initiative, gain direct experience with their operations and procedures, and experience the dynamics of working with team members and diverse stakeholders. You will be connected to Roche’s global network and have numerous opportunities for on-the-job and off-the-job training for your personal and professional development.

Benefits

In addition to a monthly internship stipend, interning at Roche Malaysia offers the following benefits:

• Gain hands-on experience in the IT Service Desk within a dynamic, supportive, and global environment.
• Opportunity to work closely with experienced professionals and learn from industry experts.
• Improve your skills in providing first-level support for incidents and requests from end users across Windows, Google, and Apple environments.
• Potential for growth and advancement within the company based on performance and achievements.

Career progression

Roche provides a comprehensive career path for interns, starting from hands-on experience during the internship, to more structured training and development opportunities post-internship. However, the specific career path can vary depending on the individual’s role, location, and the specific needs of the business.

Work-life balance

Roche gets a score of 4.1 out of 5 in work-life balance. Most employees conveyed that they do not have any issues in balancing their personal lives and careers during their employment at Roche. In some positions, occasional night calls might occur due to time zone differences, however, colleagues in general are very respectful of your time off, and rarely do they disturb you at those times. There are also flexible work arrangements and a hybrid working model of once per week in the office.

Company culture

Roche’s company culture is centered around three core values: integrity, courage, and passion. The company fosters a diverse and inclusive environment where everyone feels a sense of belonging and can thrive equally, regardless of their unique characteristics. Roche’s approach to Diversity, Equity, and Inclusion is multidimensional, holistic, and personal, focusing on four strategic pillars: Patients, People, Culture, and Society.

About you

If you're interested in applying to this position, you need to meet the requirements below:

• Enrolled undergraduate students from reputable universities in relevant fields of study.
• Demonstrated track record of consistently strong academic performance.
• The internship duration will be six months

Sources

We gather information on this page based on the following sources:

• roche.com.my/about/
• careers.roche.com/global/en/malaysia
• careers.roche.com/global/en/internship-programs
• careers.roche.com/global/en/students-programmes
• glassdoor.com/Reviews/Roche-Malaysia-Reviews-EI_IE3480.0,5_IL.6,14_IN170.htm?filter.iso3Language=eng