Invoice to Pay Support Intern null

Your role

About the Unit:

The Global Customer Experience serves as a highly skilled support unit for Finance, Procurement, and IT-related processes amongst others. The unit provides support for all Roche affiliates around the world and grants continuous career opportunities.

Job Accountabilities:

I2P System Support

• Handle all incoming queries from the business in relation to I2P and follow up from inception to closure of all tickets.
• Assist end-users with general use, navigation, functionalities, and process queries related to the I2P system.
• Workflow monitoring and reassignments to ensure approvers are correctly updated in the system.
• To perform system troubleshooting, and in-depth analysis by proposing solutions, and workarounds, and escalating them to the relevant team, when required.
• To raise a change request or JIRA card when there is a bug fix or new feature and enhancement required for the system.
• Develop knowledge and capability to raise competence to expected levels to meet current and future business needs.
• Contribute process and technical expertise to ensure all parties are updated with the change and latest development
• Build strong collaborative networks with key stakeholders and ensure good/adequate communication. 
• Communicate and collaborate proactively with business users, GBPM, IT, and management to resolve issues.
• Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-process.

System Testing and Training

• Support on new system development, testing, and go-live.
• Deliver related training to internal stakeholders
• Ensure delta training, refresh training to end users
• Maintain the regional training documentation and knowledge database updated

Continuous Improvement Initiative

• Participate in continuous improvement initiatives by proposing systems enhancements
• Continuously develop the skills/competencies by sharing the knowledge with other team members and participating in offered training sessions

Ensure Compliance

• Ensure all business activities comply with relevant Company SOPs, and local laws and are of high ethical standards
• Ensure adherence to the Account Payable Policy, Directive, Guidelines and RSS SOP’s.

About you

Requirements for this internship:

• Good functional knowledge of Finance and Procurement processes, particularly in Accounts Payable.
• Strong Excel, analytical, and presentation tools.
• Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines
• Excellent written and verbal communication skills.
• Possess excellent attention to detail; excellent analytical, research, and reconciliation skills
• Demonstrated communication skills with a focus on customer service.
• Proficiency in English with good communication skills, both written and verbal.

Benefits

The following are the employee benefits at Roche:

• Competitive Compensation: Regularly reviewed based on role value, skills, and performance.
• Annual Bonuses: Rewards based on company and individual performance.
• Health and Wellbeing: Local benefits for health, life events, retirement planning, and diverse needs.
• Recognition Program: The "Applause" program offers financial points for vouchers, gifts, or experiences.
• Equity-Based Rewards: Global program rewarding contributions to growth and innovation.
• Employee Stock Plan: Discounted purchase of Roche equity securities.
• Non-Financial Rewards: Includes various leave options and local office offerings.
• Career Development: Offers free training, coaching, and personalized learning.

Training & development 

Roche's dedicated internship programs provide the opportunity for interns to gain professional experience and insights across various work areas. They take charge of their projects, play a proactive role, and gain firsthand insights into activities and processes. Interns work alongside colleagues, engage with stakeholders, and access an international network. With access to workplace and off-the-job training, their personal and professional development soars.

Career progression

At Roche, interns can design their own internship experience with flexibility. Many interns find the unique and collaborative culture captivating. It's a place where they can thrive and gain invaluable experience. Successful interns may even land a permanent role based on business needs.

Sources

The following sources were used in researching this page:

• careers.roche.com/global/en/malaysia
• careers.roche.com/global/en/rewards-recognition
• careers.roche.com/global/en/students-programmes
• youtube.com