Laboratory Field Engineer Protege Program null

Your role

This position is part of the Protege Programme, championing the Malaysian Government's initiative to empower graduates and drive professional growth within the healthcare sector.

As the Laboratory Field Engineer, you will play a pivotal role in troubleshooting instruments, performing installations, preventive maintenance, and delivering after-sales service. Your dedication to customer satisfaction and adherence to organizational procedures will significantly impact healthcare outcomes.

Your responsibilities

• Conduct troubleshooting, corrective and preventive maintenance, and hardware/software installations at customer sites.
• Provide comprehensive service training to customers and peers to ensure proficiency in instrument operation.
• Organize workshops and activities to enhance customer knowledge and operational efficiency.
• Perform root cause analysis and collaborate with Global Customer Support (GCS) to swiftly resolve technical issues.
• Accurately document all customer interactions in the CRM system.
• Manage spare part inventory and ensure proper utilization via the CRM system.
• Timely communicate safety, quality updates, and technical notifications to customers in collaboration with Regulatory and Product teams.
• Foster close collaboration with stakeholders to understand their needs and build effective partnerships.
• Represent Roche in engagement opportunities, gathering insights to shape access and policy strategies.
• Stay updated on service information, instrument operations, and application-related details through various channels.
• Meet customer service KPIs and actively participate in continuous improvement initiatives.
• Promote digital services and provide proactive support through Remote CareGiver.
• Mentor colleagues, offering guidance to support their professional development.
• Proactively identify opportunities to enhance customer experience and operational efficiency, working autonomously while maintaining effective communication with supervisors.

About you

You are/have:

• Strong troubleshooting and multitasking skills.
• Efficient, organized, detail-oriented, and results-driven.
• Customer-oriented with exceptional problem-solving abilities.
• Able to prioritize tasks effectively in a dynamic environment.
• A team player who thrives in cross-functional collaboration and values constructive feedback.
• Detail-oriented, meticulous, and responsive to deadlines.
• Passionate about digital services, industry trends, best practices, and emerging technologies.

Qualifications and experience

• Minimum Diploma in Biomedical Electronics, Mechanical Engineering, or equivalent.
• IT experience would be advantageous.
• Marketing and business development experience would be beneficial.
• Strong ability to thrive in a collaborative environment.
• Excellent teamwork skills are required.
• Adaptable to evolving environments.

Benefits

Joining Roche means:

• Impact: Your work directly contributes to advancing healthcare globally, making a meaningful difference in the lives of millions.
• Innovation: Roche fosters curiosity and pushes boundaries, driving continuous improvement and breakthrough solutions.
• Culture: Roche embraces diversity and inclusivity, fostering a collaborative environment where every voice is valued.
• Development: With extensive learning opportunities, including mentorship and career advancement paths, Roche invests in your growth and success.

Don't forget to check the video below to find out more about the benefits of working at Roche!

Training & development

Roche’s Protege Program is designed to provide comprehensive training and development for candidates. Here are some important aspects of how Roche trains and develops participants:

• Hands-on Experience: Candidates gain practical experience by working on real projects and tasks. This includes troubleshooting, performing installations, and conducting preventive maintenance.
• Workshops and Activities: Roche organizes workshops and activities to enhance participants’ knowledge and operational efficiency. These sessions cover various aspects of the job, ensuring that candidates are well-prepared for their roles.
• Mentorship and Guidance: Participants receive support from mentors and supervisors who provide guidance and feedback throughout the program. This helps candidates develop their skills and navigate their career paths effectively.
• Continuous Learning: Roche offers access to a library of e-learning programs, lectures, and other training resources. This ensures that candidates stay updated on the latest industry trends and best practices.
• Customer Interaction: Candidates are trained to provide comprehensive service training to customers, ensuring proficiency in instrument operation and enhancing customer satisfaction.
• Collaboration and Networking: The program encourages close collaboration with stakeholders and peers, fostering a supportive and collaborative work environment.
• These elements collectively ensure that participants in the Protege Program are well-equipped with the skills and knowledge needed to succeed in their roles and advance their careers within Roche.

Career progression

Upon completing the program, candidates may be considered for permanent positions within Roche, depending on their performance and the availability of roles. This could lead to career advancement opportunities in areas such as customer support, field engineering, and other related fields.

Sources

We gather information on this page based on the following sources:

• careers.roche.com
• careers.roche.com/global/en/graduates-programmes
• gradconnection.com/employers/roche/jobs/roche-protege-program-laboratory-field-engineer-1-year-contract/