Procure-to-Pay Helpdesk Intern (Mandarin Speaker) null

About Roche Malaysia

Roche, a global healthcare company founded 125 years ago in Basel, Switzerland, expanded its presence in Malaysia since the 1950s. Establishing operations including Roche (Malaysia) Sdn. Bhd. and Roche Diagnostics (Malaysia) Sdn. Bhd., it now serves over 1,000 staff, delivering holistic healthcare solutions to practitioners and patients.

Your role

As a P2P Helpdesk intern, your responsibilities include:

• Manage Incoming Queries

  • Handle all incoming calls/e-mails/tickets from the business and suppliers in relation to the Procurement system i.e. myBuy. Try to solve these issues and escalate them to the relevant team, when required.
  • Assist end-users with general use, navigation, functionalities, and process queries.
  • Build strong collaborative networks with key stakeholders and ensure good/adequate communication

• System Testing and Training

  • Provide testing support to the whole Procurement system for the regression tests
  • Ensure delta training, refresh training to end users
  • Maintain the regional training documentation and knowledge database updated

• Continuous Improvement Initiative

  • Participate in continuous improvement initiatives by proposing systems enhancements
  • Continuously develop the skills/competencies by sharing the knowledge with other team members and participating in offered training sessions

• Ensure Compliance

  • Ensure adherence to the Procurement Policy, Directive, Guidelines, and Local Procurement SOP’s.

Training & development

Roche provides dedicated internship programs and industrial placements across various work areas. Interns take on project responsibilities, play proactive roles, gain firsthand insights into activities and processes, and experience collaboration with colleagues and stakeholders. Access to Roche's international network and diverse training options fosters personal and professional growth.

Benefits

In addition to the competitive salary other benefits for interns include:

• Valuable Responsibilities
• Skill Development Opportunities
• Continuous Improvement Initiatives
• Compliance Assurance
• Training and Networking Benefits
• Mentorship and Support

Career progression

Interns at Roche gain hands-on experience in various roles, such as handling calls and emails, assisting with system queries, and driving continuous improvement. This equips them with valuable skills, paving the way for future opportunities within Roche and broader sectors, ensuring a pathway to success in their careers.

Work-life balance

At Roche Malaysia, interns enjoy a healthy work-life balance and flexible work schedules. The company values the well-being of its employees, providing support to ensure interns can manage their workload effectively while maintaining personal commitments.

Culture & vibe

Interns at Roche Malaysia thrive in a supportive, inclusive culture that fosters collaboration and innovation. The company values diversity, promotes open communication, and encourages personal growth. Interns are welcomed into a community where their contributions are valued, and they have the opportunity to learn from experienced professionals while making meaningful connections.

About you

Qualifications required for this internship:

• Degree or Diploma in Business Studies, Finance & Accounting/Commerce, IT, Supply Chain or Procurement equivalent.
• A degree in Business Studies, Finance & Accounting would be desirable.
• Must be able to deal with other parties from China, Hong Kong, and Taiwan in written and spoken.

Sources

The following sources were used in researching this page:

• careers.roche.com/global/en/malaysia
• careers.roche.com/global/en/students-programmes
• youtube.com