Service Back Office Administration Intern null

About Roche Malaysia

Roche, a global healthcare company founded 125 years ago in Basel, Switzerland, has expanded its presence in Malaysia since the 1950s. Establishing operations including Roche (Malaysia) Sdn. Bhd. and Roche Diagnostics (Malaysia) Sdn. Bhd., it now serves over 1,000 staff, delivering holistic healthcare solutions to practitioners and patients.

Your role

As an intern, your responsibilities include:

• User Needs Assessment: Collaborate with cross-functional stakeholders to understand user requirements, including the "voice of the customer," for healthcare data-related projects and internal dashboard setup
• Data Collection and Analysis: Collect, clean, and analyze healthcare data, including time series process data and operational data, to extract valuable insights
• Data Visualization: Create visually compelling charts and dashboards to present data findings effectively, with a focus on the Healthcare Experiences team
• Insights and Decision Support: Report insights derived from data analysis and assist users in making informed decisions to enhance healthcare outcomes
• Data Cleaning and Wrangling: Perform data cleaning and data wrangling to prepare data for analysis and analytics modeling
• Operational Dashboard Setup: Design, create, and update operational dashboards using tools such as Rexis Salesforce, Google Sheets, and other relevant platforms, specifically tailored to the Healthcare Experiences team's needs
• Data Automation: Support the implementation of digital tier meeting dashboards through data automation and analysis solutions, focusing on improving the healthcare experience
• Project Review: Conduct reviews of digitalization project initiatives related to the Healthcare Experiences team to ensure they are completed in a timely manner and deliver value
• Project Deliverables: Deliver the expected output of these projects, including reports, analyses, presentations, and fully functional internal dashboards by the end of your internship period

Training & development

Roche provides dedicated internship programs and industrial placements across various work areas. Interns take on project responsibilities, play proactive roles, gain firsthand insights into activities and processes, and experience collaboration with colleagues and stakeholders. Access to Roche's international network and diverse training options fosters personal and professional growth.

Benefits

In addition to the competitive pay other benefits for interns include:

• Hands-on experience in healthcare data analytics and dashboard setup
• Exposure to real-world healthcare projects and challenges
• Mentorship from experienced healthcare professionals and data analysts
• Opportunity to contribute to meaningful projects that impact healthcare experiences

Career progression

Interns at Roche collaborate with stakeholders, collect, clean, analyze, and visualize healthcare data, support decision-making, design dashboards, automate processes, and ensure project completion. These experiences enhance skills and open doors to future opportunities in data analysis, visualization, and project management.

Work-life balance

At Roche Malaysia, interns enjoy a healthy work-life balance and flexible work schedules. The company values the well-being of its employees, providing support to ensure interns can manage their workload effectively while maintaining personal commitments.

Culture & vibe

Interns at Roche Malaysia thrive in a supportive, inclusive culture that fosters collaboration and innovation. The company values diversity, promotes open communication, and encourages personal growth. Interns are welcomed into a community where their contributions are valued, and they have the opportunity to learn from experienced professionals while making meaningful connections.

About you

Qualifications required for this internship:

• Pursuing a Diploma or, Bachelor’s in Communication, Economics, Business Administration, Information Technology, or any related field
• Strong interest or passion in leveraging data to drive healthcare improvements
• Proficiency in data analysis tools and techniques, with a strong background in Excel
• Experience with data visualization tools (e.g., google sheet, AppScript, Tableau) is a plus
• Excellent communication skills and the ability to collaborate effectively with diverse stakeholders
• Self-motivated and eager to learn in a fast-paced healthcare environment

Sources

The following sources were used in researching this page:

• careers.roche.com/global/en/malaysia
• careers.roche.com/global/en/students-programmes
• youtube.com.
• glassdoor.com/Salary/Roche-Communications-Intern-Salaries