Content Operations - Policy Governance Intern null

About Shopee Malaysia

Shopee Malaysia, under the Sea Group umbrella, is the leading e-commerce platform in Southeast Asia, boasting 343 million monthly visitors as of 2021. SeaMoney, a division of Sea Group, provides innovative financial services across Southeast Asia and Taiwan through brands like ShopeePay and SPayLater, aiming to enhance lives through technology-driven solutions.

Your role

About the team

The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

As an intern, your responsibilities include:

• Ensure that Listing guidelines and policies are compliant with local and regional regulations and requirements, including prohibited and sensitive listings.
• Conduct market research on local laws, rules, and regulations to identify platform health and safety gaps.
• Cooperate with team members/equivalent stakeholders to get insights and potential risks beyond Listing & Content operations.
• Draft and update all materials for Shopee Policy, SOP, and Seller Education Hub materials per the latest policy regulations.
• Support necessary initiatives which revolve around policy updates, policy documents, and governance.

Training & development

The training program offers interns an opportunity to hone the skill sets required to remain relevant in the present and future landscape. It is specifically designed to focus on day-to-day tasks essential for developing both a new company and a digital bank, ensuring interns are well-prepared for the challenges of tomorrow. The intern will learn to develop their skills in a financial institution environment.

Benefits

Aside from the attractive monthly allowance, by joining an internship at Shopee Malaysia, you will also get many benefits such as:

• Real-world experience: Interns are encouraged to gain real-world experience through high-impact projects across Shopee’s offices worldwide.
• Mentorship & Development: Interns are allowed to explore their professional interests with the guidance of Shopee teams.
• Free lunch or snacks/drinks
• Fun & dynamic working environment

Career progression

While it's not stated if interns will secure full-time positions post-internship, outstanding interns are often given priority for future hiring. Interning at a tech giant like Shopee greatly enhances your CV, particularly if you're interested in pursuing a career in e-commerce or technology.

Work-life balance

Typically, there aren't any particular concerns regarding work-life balance at Shopee Malaysia. Office hours are from 9:30 AM to 6:30 PM, Monday through Friday.

Company culture

At Shopee Malaysia, interns thrive in a dynamic, supportive environment, fostering growth and contribution. Valuing collaboration and innovation, interns engage in exciting projects, interact with professionals, and cultivate continuous learning, offering a rewarding experience in a vibrant tech community.

About you

Requirements for this internship:

• Currently pursuing a Bachelor's Degree in Law or equivalent Legal background is preferred. 
• Detail-oriented and able to catch insights in a timely manner to provide quick responses in managing potential platform risks.
• Good critical analysis skills and ability to contribute to problem-solving.
• Self-driven in being proactive and taking the initiative to conduct research and material drafting.
• Basic skills in using Google Suite (Docs, Sheets) or equivalent (ie Word and Excel).
• Strong communication skills in English.
• Able to commit a minimum duration of three (3) months to a full-time internship.

Sources

The following sources were used in researching this page:

• careers.shopee.com.my/students
• glassdoor.com/Reviews/Shopee-Internship-Reviews-EI_IE1263091.0,6_KO7,17_IP2.htm?filter.jobTitleFTS=Internship&filter.iso3Language=eng