Operations Fraud Intern null

About Shopee Malaysia

Shopee Malaysia is part of the Shopee platform, which is owned by the Singapore-based tech behemoth Sea Group. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors. 

Your role

About the team

The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job description

• Appeal & Escalation
  • Review & Investigate appeal cases for false positive account actions for Shopee Marketplace
  • Acts as the first line of response against reported/escalated fraud & scam cases.
  • Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review.
  • Manage the fraud cases while balancing between customers' needs and the company's benefits.
  • Cooperate with different teams to monitor & analyze the data for fraud trends, and false positives through reinvestigations and participate in assisting the review team to form preventive measures.
• Buyer Review
  • Review a user-reported list of various fraud-related claims.
  • Perform a front-end check to identify risky sellers.
  • Conducts investigations on violations of our benefits/promotions.
  • Work with stakeholders to identify & report new fraud trends or MO, system issues, from daily report investigation to initiating preventive measures.

Training & development

In general, for learning and development purposes, there is Shopee Academy, which takes pride in close partnership with all leaders, teams, and individuals in Shopee to co-create learning solutions that work for them. Shopee aims to become a better version of itself along with all of its employees. The company's comprehensive learning initiatives include General, Functional, and Leadership training to cater to different groups of employees. 

Benefits

Aside from the attractive monthly allowance, by joining an internship at Shopee Malaysia, you will also get many benefits such as:

• Real-world experience: Interns are encouraged to gain real-world experience through high-impact projects across Shopee’s offices worldwide.
• Mentorship & Development: Interns are allowed to explore their professional interests with the guidance of Shopee teams.
• Free lunch or snacks/drinks
• Fun & dynamic working environment

Career progression

There is no mention of whether interns will be offered full-time employment after finishing the internship program. However, it's common that top interns will be prioritized for future hiring in the company. In addition, having an internship in a tech-based company as big as Shopee certainly will add significant value to your CV, especially if you want to pursue a career in the e-commerce industry or another technology-based company.

Work-life balance

In general, there is no specific issue related to work-life balance when you work at Shopee Malaysia. The office hours start at 9:30 AM and end at 6:30 PM, from Monday to Friday.

Company culture

Shopee loves its people and works hard to meet their needs. The company also offers a lively work atmosphere to foster a friendly and cooperative workplace culture. From the video above, we can also take a closer look at how fun and dynamic the working environment at Shopee Malaysia is.

About you

To apply for this role at Shopee Malaysia, you need to meet the following requirements:

• Open for all final-year students of any major with a Bachelor's degree or higher.  
• Able to commence a full-time internship for a minimum of 3 months. 
• Detailed-oriented and able to solve problems efficiently in a dynamic working environment. 
• Good analytical skills and comfortable handling data. 
• Strong Microsoft Excel skills. 
• Having customer service experience is a plus. 
• Proficiency in SQL is a plus.

How to apply

To apply for this position, simply click the button "Apply on employer site" on this page. We will direct you to Shopee Malaysia's official link for this vacancy. Please be sure that you have read all of the requirements mentioned above.

Sources

These sources were used in researching this page:

• careers.shopee.com.my/students
• glassdoor.com/Reviews/Shopee-Internship-Reviews-EI_IE1263091.0,6_KO7,17_IP2.htm?filter.jobTitleFTS=Internship&filter.iso3Language=eng